At a Glance
- Tasks: Lead customer implementations and ensure measurable outcomes with BigPanda's AI solutions.
- Company: Join BigPanda, a leader in IT operations automation with a fun and collaborative culture.
- Benefits: Enjoy competitive equity, generous PTO, comprehensive health benefits, and a remote-first environment.
- Other info: Flexible work environment with a strong focus on career development and employee recognition.
- Why this job: Make a real impact by transforming IT processes and driving customer success with innovative technology.
- Qualifications: 6+ years in project management, experience in AIOps or ITOps, and excellent communication skills.
The predicted salary is between 51750 - 63250 £ per year.
Location requirements: Remote based role. Open to candidates in the United Kingdom.
About the Role: BigPanda is seeking an experienced Value Delivery Manager to join our Professional Services team in EMEA. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda’s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention. VDMs lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. As a trusted consultant, you will lead complex multi-product programs across our enterprise customers, shape customer decisions, define and track measurable business value, and be a clear communicator across English and German-speaking customers.
Responsibilities:
- Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.
- Act as a trusted consultant and senior advisor to executive stakeholders, shaping operating-model decisions and securing executive sponsorship for change.
- Manage large, complex programs that span multiple BigPanda products (multi-SKU deployments) and multiple customer business units.
- Define, deliver, and track measurable customer value (business outcomes, ROI, value-realization plans) across the lifetime of the account.
- Partner with the Solutions Architect and the Solutions Engineer to ensure that the BigPanda solution is able to meet our client's business goals in addition to their technical requirements.
- Maintain clear and consistent communication with customers and internal stakeholders on project status, risks, and outcomes.
- Partner with the enterprise sales team to ensure seamless Sales & Services transitions and maintain alignment on critical value delivery work streams.
- Champion customer success stories and outcomes that validate BigPanda’s business value.
- Develop and maintain technical and product proficiency in the BigPanda product, including its AI capabilities (AI Detection and Response, AI Incident Assistant, AI Incident Prevention).
- Actively contribute to BigPanda’s best practices framework and support continuous improvement of our delivery methodology.
Requirements:
- 6+ years of project management experience with enterprise IT projects or SaaS implementations.
- Experience in AIOps or ITOps.
- Experience with digital transformation projects and implementing operational improvements alongside technical solutions.
- Demonstrated responsibility for timelines, deliverables, budget, and resources.
- Detail-oriented, energetic, efficient individual with a “get it done” attitude.
- Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads.
- Experience developing risk identification and mitigation plans.
- Experience developing and delivering value-oriented roadmaps.
- Excellent communication skills; able to articulate complex projects statuses to multiple stakeholders including C-Suite executives.
- Ability to travel up to 10% for key project milestones.
Nice to have:
- Native or near-native proficiency in a language in addition to English (Spanish, French, German, etc.).
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive Equity.
- Remote-first environment.
- Generous PTO where you accrue roughly 25 days per calendar year.
- Eight (8) paid holidays throughout the year.
- Comprehensive health benefits where BigPanda covers your premiums for Private Insurance.
- UK Pension Scheme through NEST.
- #PandaParent support with fully paid leave options.
- Family Planning/Fertility Benefit.
- Financial planning services.
- Employee learning & development budget.
- Values-based recognition (Quarterly and Annually).
- Social community & ERG programs.
- Flexible work environment along with a work-from-home stipend to support remote work arrangements.
- Values-based culture.
Please note that visa sponsorship is not available for this position. BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
Value Delivery Manager employer: BigPanda
At BigPanda, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our remote Solutions Engineers enjoy flexible working arrangements, comprehensive professional development opportunities, and the chance to make a tangible impact in the IT operations landscape. With a focus on employee growth and a commitment to solving real-world challenges, BigPanda offers a unique environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Value Delivery Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Value Delivery Manager at BigPanda!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like BigPanda or be willing to refer you for that Value Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from BigPanda who’s on the lookout for their next Value Delivery Manager star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Value Delivery Manager role at BigPanda!
We think you need these skills to ace Value Delivery Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at BigPanda. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at BigPanda
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at BigPanda. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
