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For Companies At a Glance
- Tasks: Lead UX design projects, mentor team members, and drive innovative customer experiences.
- Company: Join Biglight, a dynamic experience design agency working with top brands.
- Benefits: Enjoy competitive salary, private health insurance, and flexible working options.
- Why this job: Make a real impact on customer experiences while growing your career in a creative environment.
- Qualifications: 8-10 years in UX and service design with strong leadership skills.
- Other info: Be part of a diverse team that values collaboration and innovation.
The predicted salary is between 48000 - 72000 £ per year.
Biglight is an experience design agency focused on helping leading B2C and B2B brands create remarkable customer experiences that drive commercial impact. We combine UX, design, insight, and experimentation to unlock new value for our clients — including organisations like The North Face, ASDA and M&S.
We hire the very best people, regardless of background, and create an environment where they can grow while delivering exceptional work for our clients.
As Lead UX Designer, you will operate as a senior individual contributor with strategic influence, leading complex engagements and elevating experience design. You will contribute to framework definition, promote design thinking, and demonstrate how user-centred approaches deliver measurable business outcomes.
What's in it for you
You will uphold and evolve practice-level standards for experience and service design, ensuring clarity of scope and alignment with client objectives. You will represent the Experience Design team’s benchmark for delivery and execution excellence, showing how design drives commercial impact.
You will be customer-centric, whilst remaining business-minded and commercially savvy.
Lead with influence
You will inspire and empower the colleagues you work with, supporting a culture of collaboration, innovation, and continuous improvement. You will help foster the business's leadership culture, mentoring team members and creating an environment where great ideas thrive.
Build trusted relationships
You will work closely with senior client stakeholders, earning their trust by delivering work that combines creative ambition with strategic clarity. You will help strengthen Biglight's reputation as a partner who designs services, experiences and processes that transform how businesses operate.
Requirements
Skills we admire
- Strategic thinker who connects research, service design, and UX to deliver end-to-end experiences aligned with business goals.
- Hands-on practitioner who thrives on complex problem solving, yet delivers intuitive and elegant solutions.
- Empathetic mentor, who empowers others.
- Commercially mindful, creatively intelligent.
- Decisive and adaptable in complex, fast-moving environments.
- Skilled collaborator who aligns stakeholders and creates shared ownership.
- Commercially aware, applying design thinking to identify growth opportunities.
What you'll be doing
Engagement leadership
- Plan and lead the delivery of complex transformation engagements, ensuring outcomes align with client objectives and timelines.
- Actively design, run and participate in workshops, research synthesis, and design activities to maintain quality and momentum.
- Help resolve delivery challenges and keep multi-workstream programs on track.
- Coach and empower team members during live engagements to elevate delivery standards and impact.
- Contribute to shaping the role of AI in Experience Design by defining vision, principles, and governance.
Client leadership and relationships
- Working closely with the CX Director, you will act as a trusted partner during transformation engagements, guiding clients through complexity and change.
- Build confidence by delivering clear, actionable insights and maintaining transparency throughout delivery.
- Align priorities across stakeholders to keep programs focused and outcomes measurable.
Research and insight
- Plan and deliver research activities that inform design decisions and unlock transformation opportunities.
- Plan and facilitate workshops that uncover insights and enable collaborative decision-making.
- Ensure research outputs are actionable and directly connected to engagement goals.
Service and experience design delivery
- Translate insights into tangible artefacts (journey maps, service blueprints, and process flows).
- Apply service design thinking to connect user needs with operational realities across channels and touchpoints.
- Champion accessibility and inclusivity in all deliverables.
- Contribute to defining and formalising experience and service design frameworks (service blueprints, ecosystem mapping).
- Embed AI-driven design practices within established governance and ethical principles.
Operational responsibilities
- Contribute to scoping, resourcing, and prioritisation across multiple workstreams to ensure successful delivery.
- Empower team members to take ownership while providing hands-on support where needed.
- Coach and develop direct reports, focusing on growth and engagement quality.
Business development
- Partner with the CX Director and engagement teams to surface new growth opportunities by integrating commercial acumen with customer-centric design thinking.
- Co-lead strategic pitches and proposals for your practice area, using thought leadership and case studies that demonstrate measurable impact.
- Publish POVs and reusable frameworks to strengthen Biglight's market position.
- Identify account growth opportunities through insight-driven recommendations during engagements.
- Foster a commercially aware culture within the Experience Design team.
Experience, skills, education and personal attributes
- 8-10+ years of experience in UX and service design, with a portfolio demonstrating strategic leadership, measurable business outcomes, and system-level thinking across complex ecosystems.
- Experience delivering joined-up customer journeys across multiple channels and touch points, within high complexity organisations.
- Expertise in shaping and applying research to strategic design decisions, supported by tangible business outcomes.
- Proven ability to influence senior and C-level stakeholders, and navigate complex client relationships, in the context of high complexity engagements.
- Experience in shaping engagement commercials.
- Proven track record of pitching and winning work.
- Highly organised, adaptable and decisive, with strong critical thinking skills.
- Skilled communicator, delivering high quality outputs across all forms of communication across a team or function.
Benefits
- Competitive salary
- Private health insurance
- Enhanced maternity/paternity pay
- Access to Perkbox employee benefits platform
- Hybrid office/home working
- Regular business updates and company socials
- Opportunities for professional growth and career development
- 25 days annual leave
- Being part of a dynamic, fast-paced agency environment
- Working with a team of incredibly talented professional colleagues
We are committed to fostering a diverse and inclusive workplace where everyone feels respected, valued, and empowered to contribute their authentic selves.
Lead UX in London employer: Biglight
Contact Detail:
Biglight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead UX in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work and showcases your design thinking process. When you land an interview, bring it along and be ready to discuss how your projects align with the company’s goals.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their values and recent projects, especially those related to UX and service design. This will help you tailor your responses and demonstrate your genuine interest in contributing to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Biglight.
We think you need these skills to ace Lead UX in London
Some tips for your application 🫡
Show Your Passion for UX: When writing your application, let your enthusiasm for user experience design shine through. Share specific examples of projects you've worked on that demonstrate your strategic thinking and problem-solving skills. We love seeing how you connect research and design to create impactful experiences!
Tailor Your Application: Make sure to customise your application to align with our values and the role of Lead UX Designer. Highlight your experience in leading complex engagements and how you've influenced design thinking in previous roles. This helps us see how you'd fit right into our team at Biglight!
Be Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to digest your experience and skills. Remember, we want to see how you can elevate experience design without any fluff!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it shows us you're keen on joining our team and ready to take the next step in your career with Biglight!
How to prepare for a job interview at Biglight
✨Know Your UX Fundamentals
Before the interview, brush up on your UX principles and methodologies. Be ready to discuss how you’ve applied user-centred design in past projects, especially in complex environments. This will show that you can connect research and service design to deliver impactful experiences.
✨Showcase Your Portfolio Effectively
Prepare to present your portfolio with a focus on strategic leadership and measurable outcomes. Highlight specific projects where you’ve influenced senior stakeholders and navigated complex client relationships. Use storytelling to illustrate your design thinking process and the impact of your work.
✨Demonstrate Collaborative Spirit
Biglight values collaboration, so be ready to share examples of how you’ve worked with cross-functional teams. Discuss how you’ve facilitated workshops or mentored team members, showcasing your ability to empower others and foster a culture of innovation.
✨Align with Business Goals
Understand Biglight’s mission and how they drive commercial impact through design. Be prepared to discuss how your design decisions align with business objectives and how you can contribute to their growth. This shows that you’re not just a creative thinker but also commercially savvy.
