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For Companies At a Glance
- Tasks: Lead UX design projects and elevate user experiences for top brands.
- Company: Biglight, a dynamic experience design agency with a focus on innovation.
- Benefits: Competitive salary, private health insurance, hybrid working, and 25 days annual leave.
- Why this job: Make a real impact in shaping customer experiences and driving business success.
- Qualifications: 10+ years in UX design with proven strategic leadership and stakeholder influence.
- Other info: Join a diverse team committed to growth and inclusivity in a fast-paced environment.
The predicted salary is between 48000 - 72000 ÂŁ per year.
About Us
Biglight is an experience design agency focused on helping leading B2C and B2B brands create remarkable customer experiences that drive commercial impact. We combine UX, design, insight, and experimentation to unlock new value for our clients—including The North Face, ASDA, and M&S.
Why Biglight
We are a people business powered by talented specialists who want to make a difference. We hire the very best people, regardless of background, and create an environment where they can grow while delivering exceptional work to our clients.
Role Overview
As Lead UX Designer, you will operate as a senior individual contributor with strategic influence, leading complex engagements and elevating experience design. You will contribute to framework definition, promote design thinking, and demonstrate how user‑centred approaches deliver measurable business outcomes.
Responsibilities
- Plan and lead the delivery of complex transformation engagements, ensuring outcomes align with client objectives and timelines.
- Actively design, run, and participate in workshops, research synthesis, and design activities to maintain quality and momentum.
- Help resolve delivery challenges and keep multi‑workstream programs on track.
- Coach and empower team members during live engagements to elevate delivery standards and impact.
- Contribute to shaping the role of AI in Experience Design by defining vision, principles, and governance.
- Build confidence by delivering clear, actionable insights and maintaining transparency throughout delivery.
- Align priorities across stakeholders to keep programs focused and outcomes measurable.
- Plan and deliver research activities that inform design decisions and unlock transformation opportunities.
- Translate insights into tangible artefacts such as journey maps, service blueprints, and process flows.
- Champion accessibility and inclusivity in all deliverables.
- Embed AI‑driven design practices within established governance and ethical principles.
- Contribute to scoping, resourcing, and prioritisation across multiple workstreams to ensure successful delivery.
- Coach and develop direct reports, focusing on growth and engagement quality.
- Partner with the CX Director and engagement teams to surface new growth opportunities through commercial acumen and customer‑centric design thinking.
Qualifications
- 10+ years of experience in UX and service design, with a portfolio demonstrating strategic leadership, measurable business outcomes, and system‑level thinking across complex ecosystems.
- Expertise in shaping and applying research to strategic design decisions, supported by tangible business outcomes.
- Proven ability to influence senior and C‑level stakeholders and navigate complex client relationships in high‑complexity engagements.
- Experience in shaping engagement commercials and a proven track record of pitching and winning work.
- Highly organised, adaptable, decisive, and a strong critical thinker.
- Excellent communication skills, delivering high‑quality outputs across all forms of communication.
Benefits
- Competitive salary
- Private health insurance
- Enhanced maternity/paternity pay
- Access to Perkbox employee benefits platform
- Hybrid office/home working
- Regular business updates and company socials
- Opportunities for professional growth and career development
- 25 days annual leave
- Being part of a dynamic, fast‑paced agency environment
Legal
We are committed to fostering a diverse and inclusive workplace where everyone feels respected, valued, and empowered to contribute their authentic selves.
Lead UX Designer employer: Biglight
Contact Detail:
Biglight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead UX Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work and showcases your design thinking process. Make sure it’s easy to navigate and visually appealing—just like the experiences you aim to create!
✨Tip Number 3
Prepare for interviews by practising common UX design questions and scenarios. Think about how you can demonstrate your strategic influence and problem-solving skills through real-life examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Biglight.
We think you need these skills to ace Lead UX Designer
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your 10+ years of experience in UX and service design. We want to see how you've led projects and achieved measurable outcomes, so don’t hold back on sharing those success stories!
Tailor Your Portfolio: Your portfolio should reflect your strategic leadership and system-level thinking. Include examples that demonstrate your ability to influence stakeholders and navigate complex client relationships. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate excellent communication skills, so make sure your written content is high-quality and easy to understand. Avoid jargon unless it's necessary!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Biglight
✨Know Your Stuff
Make sure you’re well-versed in UX principles and have a solid understanding of design thinking. Familiarise yourself with Biglight’s past projects and clients, like The North Face and ASDA, so you can speak confidently about how your experience aligns with their work.
✨Showcase Your Portfolio
Bring along a portfolio that highlights your strategic leadership and measurable outcomes. Be ready to discuss specific projects where you’ve led complex engagements and how your designs have driven commercial impact for clients.
✨Prepare for Scenario Questions
Expect questions about how you would handle real-world challenges in UX design. Think about examples from your past where you’ve successfully navigated complex client relationships or resolved delivery challenges, and be prepared to share those stories.
✨Emphasise Collaboration and Coaching
As a Lead UX Designer, you’ll need to coach and empower team members. Be ready to discuss your approach to mentoring others and how you foster a collaborative environment that champions accessibility and inclusivity in design.
