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- Tasks: Lead and transform our global Professional Services team to deliver exceptional customer outcomes.
- Company: Join BigID, a leading tech startup in data security and AI management.
- Benefits: Enjoy equity participation, competitive benefits, and a supportive work culture.
- Why this job: Make a real impact in a fast-paced environment with innovative technology.
- Qualifications: 10+ years in professional services with strong leadership experience in B2B SaaS.
- Other info: Be part of a diverse team that values innovation, collaboration, and personal growth.
The predicted salary is between 72000 - 108000 £ per year.
BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We are building a global team passionate about innovation and next-gen technology.
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Who we seek:
BigID is seeking a data-driven, operationally excellent VP of Professional Services to lead and transform our global PS organization. This is a high-impact leadership role responsible for the full lifecycle of professional services delivery — from pre-sales scoping through successful customer go-live and handoff to Customer Success. You will own the P&L, set delivery standards, and build the operational rigor needed to scale an enterprise software implementation practice — with an unwavering focus on accelerating time to value and ensuring every customer is on a clear, measurable path to success from day one. This role reports to the Chief Customer Officer and works in close partnership with Sales, Product, Engineering, and Customer Success to ensure customers realize value from BigID quickly, predictably, and with quality outcomes.
What you’ll do:
- Delivery Excellence & Operational Rigor: Own end-to-end delivery of BigID implementations, ensuring on-time, on-scope, and on-budget project execution across the portfolio. Build and maintain a data-driven delivery framework — real-time visibility into project health, utilization, margin, CSAT, and time-to-value metrics. Establish standardized methodologies, playbooks, and escalation protocols that reduce delivery variability and prevent surprises. Drive root cause analysis on delivery failures and implement systemic fixes.
- Customer Experience & Outcome Ownership: Serve as executive sponsor for strategic implementations, ensuring customers have a relentless advocate at the leadership level throughout their journey. Instill a "whatever it takes" delivery culture. Partner closely with Customer Success to ensure seamless, well-documented handoffs that preserve momentum and set customers up for long-term, measurable success.
- Cross-Functional Collaboration: Partner with Product and Engineering to surface systemic implementation challenges and influence the product roadmap for deployability and configurability improvements. Build a deeply collaborative, fully aligned partnership with Sales.
- Team Leadership & Capacity Planning: Lead and develop a team of Services Managers, Services Engineers, and Project Managers. Build a high-performance culture with clear accountability, career development paths, and performance metrics. Own the PS P&L, including revenue recognition, resource utilization, margin targets, and backlog management.
What you’ll bring:
- Experience: 10+ years in professional services or services delivery, with 5+ years in a senior leadership role at an enterprise B2B SaaS or data/security software company. Demonstrated track record of building or transforming a PS organization. Background in data-intensive domains (data governance, data management, cybersecurity, privacy, or similar) strongly preferred.
- Operational & Analytical Mindset: You lead with data. Deep experience with PSA tools and CRM-integrated services pipelines. Strong command of services metrics.
- Leadership & Communication: Comfortable presenting to C-suite and enterprise customers. Able to build trust and tight collaboration with Sales.
What’s in it for you?! Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.
Our Values:
- Care - We care about our customers and each other.
- Do - We do what it takes to make a positive impact.
- Try - We try our best and we don’t give up.
- Shine - We shine and make it our mission to always stand out.
We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.
VP, Professional Services employer: BigID
Contact Detail:
BigID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP, Professional Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that VP role at BigID.
✨Tip Number 2
Prepare for interviews by researching BigID’s culture and values. Understand their focus on data security and customer success, and think about how your experience aligns with their mission. Show them you’re not just a fit on paper but also a cultural match!
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for transforming professional services at BigID. Highlight your past successes and how they can translate into value for their customers. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the BigID team.
We think you need these skills to ace VP, Professional Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the VP, Professional Services role. Highlight your experience in professional services and how it aligns with BigID's mission of delivering exceptional customer outcomes.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your operational excellence and data-driven mindset. Use metrics to back up your claims – numbers speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our people-centric culture, so don’t be afraid to show us what makes you unique and passionate about innovation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves and allows us to see your enthusiasm for joining the BigID team!
How to prepare for a job interview at BigID
✨Know Your Stuff
Before the interview, dive deep into BigID's products and services. Understand their data security solutions and how they help customers achieve compliance and drive innovation. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a VP of Professional Services, you'll need to demonstrate your leadership experience. Prepare examples of how you've built or transformed a professional services organisation, focusing on measurable outcomes like customer satisfaction and time-to-value. Be ready to discuss your approach to team development and operational excellence.
✨Emphasise Collaboration
BigID values cross-functional collaboration, so be prepared to talk about your experiences working with sales, product, and engineering teams. Share specific instances where your collaborative efforts led to successful project outcomes and how you’ve fostered strong partnerships in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think of situations where you had to address delivery failures or customer concerns, and outline the steps you took to resolve them. This will showcase your operational mindset and commitment to customer success.