At a Glance
- Tasks: Join our team to implement and support innovative tech solutions for customers.
- Company: BigID, a leading tech company focused on data privacy and security.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
- Why this job: Be the technical hero who ensures customer success with cutting-edge technology.
- Qualifications: Experience in software development, troubleshooting, and customer-facing roles.
The predicted salary is between 50000 - 65000 £ per year.
Who we’re looking for:
We’re looking for a technical, customer‑facing engineer to join our Sales & Solutions Engineering team — the technical backbone of our sales process and the hands‑on force behind successful implementations, from the first technical conversation through steady‑state deployment. This role blends deal‑cycle technical ownership with post‑sales implementation and support: you’ll be judged on deal outcomes alongside your Account Executive, and on how smoothly customers land and run on BigID afterward. This isn’t a “talk about the product” role — you’ll personally build, configure, troubleshoot, and improve BigID in customer environments, both during the sales cycle and long after close.
Pre‑sales / deal cycle
- Partner directly with Account Executives across the full sales cycle: discovery, qualification, and technical strategy for each opportunity
- Deliver tailored product demos to technical and executive stakeholders, adapting on the fly to what the prospect actually cares about
- Design, build, and run hands‑on POCs/POVs in prospect environments: real data, real integrations, real results, not slideware
- Own responses to RFPs/RFIs and security/technical questionnaires
- Handle technical objections and competitive positioning in real time, in front of the customer
Post‑sales implementation & ongoing delivery
- Lead hands‑on technical implementation for new deployments — you’re the one in the environment doing the setup, not just handing over documentation
- Own environment provisioning, integration configuration, and data source connections for new customers
- Validate deployments against what was promised during the sales cycle, so what was sold is what gets delivered
- Be the technical face of the customer’s first weeks with BigID — the point where trust either solidifies or breaks
- Smoothly transition stabilized accounts to ongoing Customer Success/Support, with clean documentation of what was built and why
Support, troubleshooting & product improvement
- Troubleshoot complex software modules based on written and verbal issue reports from technical support, sales, account managers, and customers directly
- Own internal and external customer calls, providing technical insight into reported issues and delivering fixes or workarounds to resolve field problems
- Design and configure integrations with customer systems (APIs, authentication protocols, data pipelines) throughout the customer lifecycle, not just at kickoff
- Develop and modify modules to implement workarounds for issues or as professional services enhancements
- Write and maintain scripts/tools to automate repetitive implementation, deployment, or diagnostic tasks
- Play a key role in feature design activities, developing deep expertise in product functionality, and partner with QA and development teams to recommend and validate resolutions
- Contribute to technical support training, including compiling materials and delivering sessions to other tiers
What you’ll bring
- Strong troubleshooting skills and a methodical, structured approach to problem‑solving
- Hands‑on experience leading or supporting technical implementations/deployments, not just post‑deployment support
- Prior experience working directly with customers, including on‑site visits
- Excellent written and verbal communication skills, with strong teamwork abilities and the ability to manage multiple high‑priority issues at once
- Demonstrated experience writing production code in Python and Java
- Experience with databases, particularly MongoDB
- Working knowledge of networking protocols and technologies (HTTP, SSL, TCP/IP, DNS, network components)
- Experience with REST APIs and integration development (authentication flows such as OAuth/SAML, webhooks, data mapping)
- Experience with Kubernetes and other container orchestration technologies
- Familiarity with cloud platforms (AWS, Azure, or GCP) and basic infrastructure concepts
- Hands‑on experience with Linux environments, including installation, network configuration, and bash/shell scripting
- Experience with CI/CD pipelines and version control (Git) in a commercial development environment
- Experience in a commercial development environment, with familiarity with formal QA processes, development best practices, scheduling, defect tracking, and build environments
- IT experience in large organizations — a plus
Must be able to exercise independent judgment with little or no oversight.
Solutions Engineer employer: BigID
At BigID, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Solutions Engineer, you will have the opportunity to grow your technical skills while working alongside a talented team dedicated to delivering top-notch data security solutions. Our commitment to employee development, coupled with a supportive environment in a dynamic industry, makes BigID a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at BigID or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to BigID.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like BigID.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like BigID that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at BigID.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at BigID and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at BigID
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If BigID uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
