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- Tasks: Lead and transform our global Professional Services team to deliver exceptional customer outcomes.
- Company: Join BigID, a top-rated tech startup revolutionising data security and compliance.
- Benefits: Enjoy equity participation, flexible work arrangements, and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment with innovative technology and a people-centric culture.
- Qualifications: 10+ years in professional services with strong leadership and operational skills.
- Other info: Be part of a diverse team that values innovation, integrity, and collaboration.
The predicted salary is between 72000 - 108000 £ per year.
Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We’re leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology.
BigID has been recognized for:
- BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
- BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
- Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
- CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
- DUNS 100 Best Tech Companies to Work for
- Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
- 2024 Inc. 5000 list for the 4th consecutive year!
- Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Who we seek: BigID is seeking a data-driven, operationally excellent VP of Professional Services to lead and transform our global PS organization. This is a high-impact leadership role responsible for the full lifecycle of professional services delivery — from pre-sales scoping through successful customer go-live and handoff to Customer Success. You will own the P&L, set delivery standards, and build the operational rigor needed to scale an enterprise software implementation practice — with an unwavering focus on accelerating time to value and ensuring every customer is on a clear, measurable path to success from day one.
This role reports to the Chief Customer Officer and works in close partnership with Sales, Product, Engineering, and Customer Success to ensure customers realize value from BigID quickly, predictably, and with quality outcomes.
What you’ll do:
- Delivery Excellence & Operational Rigor
- Own end-to-end delivery of BigID implementations, ensuring on-time, on-scope, and on-budget project execution across the portfolio
- Build and maintain a data-driven delivery framework — real-time visibility into project health, utilization, margin, CSAT, and time-to-value metrics
- Establish standardized methodologies, playbooks, and escalation protocols that reduce delivery variability and prevent surprises
- Drive root cause analysis on delivery failures and implement systemic fixes — not one-off firefighting
- Customer Experience & Outcome Ownership
- Serve as executive sponsor for strategic implementations, ensuring customers have a relentless advocate at the leadership level throughout their journey
- Instill a whatever it takes delivery culture — one where the team proactively removes obstacles, adapts to customer realities, and never loses sight of the outcome the customer hired BigID to achieve
- Partner closely with Customer Success to ensure seamless, well-documented handoffs that preserve momentum and set customers up for long-term, measurable success
- Establish proactive health checks and early intervention practices so no customer ever feels lost, behind, or unsupported — getting ahead of risk rather than reacting to it
- Cross-Functional Collaboration
- Partner with Product and Engineering to surface systemic implementation challenges and influence the product roadmap for deployability and configurability improvements
- Build a deeply collaborative, fully aligned partnership with Sales — with shared accountability for customer outcomes from day one.
- Collaborate with Customer Success on integrated QBR content and customer health visibility
- Team Leadership & Capacity Planning
- Lead and develop a team of Services Managers, Services Engineers, and Project Managers
- Build a high-performance culture with clear accountability, career development paths, and performance metrics
- Financial Performance
- Own the PS P&L, including revenue recognition, resource utilization, margin targets, and backlog management
- Partner with Sales on deal structuring, offering quality, and realistic scoping to prevent unforeseen cost overruns and scope disputes
- Implement forecasting for Services bookings, revenue, and resource demand
What you’ll bring:
- Experience
- 10+ years in professional services or services delivery, with 5+ years in a senior leadership role at an enterprise B2B SaaS or data/security software company
- Demonstrated track record of building or transforming a PS organization — not just maintaining one
- Proven experience of leading services organizations where customer success is the north star — with measurable outcomes in time-to-value, customer satisfaction, and long-term adoption to back it up
- Background in data-intensive domains (data governance, data management, cybersecurity, privacy, or similar) strongly preferred
- Operational & Analytical Mindset
- You lead with data — you build dashboards before you build slide decks
- Deep experience with PSA tools (Certinia/FinancialForce) and CRM-integrated services pipelines
- Ability to distinguish between execution problems, scoping problems, and product problems — and respond accordingly
- Strong command of services metrics: utilization, billable efficiency, project margin, CSAT, NPS, time-to-value, realization rates
- Leadership & Communication
- Comfortable presenting to C-suite and enterprise customers — capable of de-escalating difficult situations with credibility and calm
- Able to build trust and tight collaboration with Sales
- Recruits, develops, and retains strong individual contributors and managers
What’s in it for you?! Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.
- Equity participation - everyone shares in our success
- Flexible work arrangements
- Other compulsory benefits based on the country of residence
Our Values: We look for people who embody our values - Care, Do, Try & Shine.
- Care - We care about our customers and each other
- Do - We do what it takes to make a positive impact
- Try - We try our best and we don’t give up
- Shine - We shine and make it our mission to always stand out
We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.
Must be able to exercise independent judgment with little or no oversight. BigID is an E-Verify Participant.
VP, Professional Services (Hiring Immediately) in London employer: BigID
Contact Detail:
BigID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP, Professional Services (Hiring Immediately) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that VP role at BigID.
✨Tip Number 2
Show off your expertise! Prepare to discuss your past successes in professional services delivery during interviews. Use data and metrics to back up your claims, as BigID loves a data-driven approach.
✨Tip Number 3
Be ready to collaborate! BigID values teamwork, so highlight your experience working cross-functionally with Sales, Product, and Customer Success. Share examples of how you’ve driven customer outcomes through collaboration.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the BigID team and its innovative culture.
We think you need these skills to ace VP, Professional Services (Hiring Immediately) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for data security and innovation shine through. We want to see how your experience aligns with our mission at BigID and how you can contribute to our exciting journey.
Tailor Your CV: Make sure to customise your CV to highlight relevant experiences that match the VP of Professional Services role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Share specific examples of your leadership in professional services and how you've driven customer success. Make it personal and engaging – we love to hear about your journey!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at BigID!
How to prepare for a job interview at BigID
✨Know Your Data
As a VP of Professional Services, you'll need to demonstrate a strong understanding of data security and management. Brush up on the latest trends in data compliance and AI data management, and be ready to discuss how these can impact customer success.
✨Showcase Leadership Experience
Highlight your previous leadership roles and how you've transformed professional services organisations. Be prepared to share specific examples of measurable outcomes you've achieved, especially in time-to-value and customer satisfaction.
✨Emphasise Collaboration Skills
This role requires close collaboration with various teams like Sales, Product, and Customer Success. Prepare to discuss how you've successfully partnered with cross-functional teams in the past to drive customer outcomes and improve service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles, particularly around project execution and customer engagement, and how you turned those situations into successes.