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For Companies At a Glance
- Tasks: Welcome guests, manage accounts, and ensure a fantastic experience.
- Company: Join DoubleTree by Hilton, known for superb service and stunning views.
- Benefits: Earn $19+ per hour with a positive work environment and great perks.
- Why this job: Perfect for people lovers; enjoy a vibrant culture and impactful guest interactions.
- Qualifications: High school diploma required; hospitality experience preferred but not mandatory.
- Other info: Located near downtown Denver with easy access to major airports.
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:
- Bookkeeping: keep accurate records of all hotel guest account information
- Connect with the housekeeping department to ensure guest accommodations are ready
- Field customer complaints when necessary
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications:
- High school diploma, GED, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Compensation: $19+ hour
About DoubleTree by Hilton Hotel Denver - Westminster: Located in Westminster, just off US-36, we offer easy access to downtown Denver and Boulder. Rocky Mountain Airport and Denver International Airport are in close proximity to the hotel. The hotel has superb guest rooms and suites with modern decor and comfortable furnishings, including amenities such as complimentary WiFi and breathtaking views of the Rocky Mountains.
Hotel Front Desk Receptionist employer: Bighornlaw
Contact Detail:
Bighornlaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front Desk Receptionist
✨Tip Number 1
Familiarise yourself with the DoubleTree by Hilton brand and its values. Understanding their commitment to customer service will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for common front desk situations, such as handling guest complaints or answering inquiries, making you more confident during the interview.
✨Tip Number 3
Research the local area around Westminster and the hotel itself. Being knowledgeable about nearby attractions and amenities can impress your interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of DoubleTree by Hilton. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Hotel Front Desk Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any roles that involved customer service or front desk responsibilities. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that illustrate your communication skills and ability to handle customer inquiries and complaints effectively.
Highlight Relevant Skills: In your application, emphasise your proficiency with Microsoft Office and any reservation management systems you have used. Also, mention your time management and organisational skills, as these are crucial for a front desk role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at Bighornlaw
✨Show Your Enthusiasm
As a front desk receptionist, your energy and enthusiasm are key. Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond for guests in previous roles.
✨Demonstrate Communication Skills
Since you'll be interacting with guests regularly, it's crucial to showcase your communication skills. Practice clear and concise responses to common interview questions, and consider role-playing scenarios where you handle guest inquiries or complaints.
✨Familiarise Yourself with the Hotel
Before the interview, research DoubleTree by Hilton and its offerings. Understanding their amenities, services, and values will help you tailor your answers and show that you're genuinely interested in the position.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific situations, such as a difficult guest or a booking error. Prepare thoughtful responses that highlight your problem-solving skills and ability to remain calm under pressure.
