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- Tasks: Welcome guests, manage bookings, assist with events, and ensure a fantastic stay.
- Company: AWOL Stowe offers a unique escape in Vermont, blending serenity with adventure.
- Benefits: Competitive pay of $18 - $20 per hour and a vibrant work environment.
- Why this job: Join a dynamic team and make memorable experiences for guests in a beautiful setting.
- Qualifications: Must have a high school diploma and experience in hospitality; great communication skills are essential.
- Other info: Weekend availability is required; enjoy working in a picturesque location near the mountains.
We’re looking for a positive and professional guest services agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys, assist with events, collaborate with the F&B team, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
- Assist with breakfast service, including breakfast prep, set up, and clean up.
- Assist the hotel with various events on the property.
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
- Communicate with housekeeping to make sure guest rooms are ready.
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
- Field customer complaints when necessary.
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.
Qualifications
- Be available on weekends.
- Has previous experience or working knowledge of Microsoft Office and reservation management systems.
- Comfortable taking telephone calls and mitigating stressful situations.
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
- Must have graduated high school, received a GED or equivalent.
Guest Services Associate employer: Bighornlaw
Contact Detail:
Bighornlaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Associate
✨Tip Number 1
Familiarise yourself with the local area and the hotel’s amenities. Being knowledgeable about nearby attractions and services will help you provide better recommendations to guests, showcasing your commitment to their satisfaction.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. This will help you become more comfortable in handling inquiries and complaints, which is crucial for a Guest Services Associate role.
✨Tip Number 3
Get familiar with common reservation management systems and Microsoft Office tools. Having a good grasp of these technologies will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Showcase your ability to handle stressful situations by preparing examples from your past experiences. Think of times when you successfully resolved conflicts or managed busy periods, as this will demonstrate your suitability for the role.
We think you need these skills to ace Guest Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any roles that involved guest services or front desk duties. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and commitment to guest satisfaction. Share specific examples of how you've provided excellent service in previous roles, and express your enthusiasm for working at AWOL Stowe.
Highlight Relevant Skills: In your application, emphasise your time management, organisational, and interpersonal skills. Mention your familiarity with Microsoft Office and reservation management systems, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at Bighornlaw
✨Showcase Your Communication Skills
As a Guest Services Associate, communication is key. Be prepared to demonstrate your ability to engage with guests warmly and professionally. Practice common scenarios you might encounter, such as checking in a guest or handling a complaint.
✨Highlight Your Organisational Skills
The role requires excellent time management and organisational skills. Share examples from your previous experience where you successfully managed multiple tasks, like coordinating events or ensuring guest information was accurate.
✨Demonstrate Your Problem-Solving Abilities
You may face stressful situations, so it's important to show how you can remain calm and find solutions. Prepare to discuss past experiences where you effectively resolved issues for guests or improved their stay.
✨Familiarise Yourself with the Hotel's Offerings
Research AWOL Stowe and its amenities before the interview. Being knowledgeable about the hotel will not only impress your interviewers but also help you answer questions confidently and show your enthusiasm for the role.
