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- Tasks: Support agents with onboarding, training, and resources while managing office operations.
- Company: Join Keller Williams Realty, a leading real estate firm focused on innovation and success.
- Benefits: Enjoy competitive pay, bonuses, profit sharing, and elite training opportunities.
- Why this job: Be a trusted advisor in a collaborative culture that promotes growth and success.
- Qualifications: 1-2 years of customer service experience; college degree preferred but not required.
- Other info: Bilingual skills in English and Spanish are a plus!
The predicted salary is between 36000 - 60000 £ per year.
Keller Williams, a top real estate firm, is in search of a committed Director of Agent Services to join our Weston, FL team. We are looking for an individual who can handle a diverse set of tasks. The ideal candidate will be sociable, proactive, and dedicated to assisting and supporting others. The Director of Agent Services will aid the Team Leader in managing agent onboarding and offboarding and will be the primary contact for all agents in the Market Center. It is crucial for the Director of Agent Services to act promptly to meet the needs of our agents.
In this position, you will offer exceptional support to our agents, ensuring they are equipped with the necessary tools, training, and resources for success. You will be responsible for overseeing agent onboarding and offboarding, handling office operations, organizing training programs, and facilitating communication between agents and leadership. As a central point of contact, you will be a trusted advisor and leader within our Market Center, guiding agents through our processes and helping them achieve their objectives.
If you have a passion for assisting others and promoting success, this role is perfect for you!
Responsibilities- Serve as the main point of contact for agents, offering exceptional support and guidance in onboarding, training, and access to essential tools and resources.
- Conduct personalized sessions to assist agents in navigating KW Command Technology and their initial 100 days.
- Deliver Tier 1 technical support, aiding with KW technology, printer setup, and basic issue resolution.
- Supervise or co-supervise the Market Center’s social media profiles and collaborate with the Marketing Director to ensure effective event and training promotions.
- Manage day-to-day office tasks such as mail handling, supply ordering, phone answering, and office amenity upkeep.
- Handle new associate paperwork and help organize Market Center activities in partnership with leadership.
- Create, oversee, and update the Market Center training schedule while working with leadership to ensure successful training programs.
- Analyze office performance data to pinpoint training needs and support agent development and retention.
- Plan, assist, and coordinate Market Center events like RED Day, training sessions, and BOLD lunch arrangements.
- Actively engage in daily huddles and weekly leadership calls at regional, international, and Market Center levels.
- Communicate upcoming training and events to agents through various channels like WhatsApp, TextEmAll, email, and social media.
- Provide administrative assistance, including appointment scheduling, calendar management, and general office support.
- Regularly meet with the leadership team to review KPIs and monitor progress toward organizational objectives.
- Develop expertise in Keller Williams’ real estate technologies such as Keller Cloud, KW Command MC, KW Command, and local MLS systems to effectively assist agents.
- Proficient in managing social media platforms like Facebook, Instagram, and Facebook Groups/Pages to engage with clients and promote the business effectively.
- Skilled in using G-Suite applications, specifically Google Docs, Sheets, and Slides, for seamless team collaboration and productivity.
- A college degree is preferred, although not mandatory, with a strong focus on providing excellent customer service and administrative support for 1-2 years.
- Possess exceptional communication, interpersonal, and organizational abilities with acute attention to detail to ensure smooth operations.
- Capable of working independently, handling multiple tasks efficiently, and demonstrating a proactive approach to problem-solving.
- Knowledge of the real estate industry and related software tools is advantageous for better understanding and assisting agents.
- Being bilingual in English and Spanish is a bonus but not a compulsory requirement for this role.
Compensation: $50,000 per year plus bonus and profit share
Keller Williams Realty Legacy is a top-performing, agent-focused brokerage committed to innovation, collaboration, and success. We provide elite training, cutting-edge technology, and a supportive culture to help you grow your business and maximize your potential.
If you’re a motivated real estate professional looking for unmatched support and opportunity, apply today and start building your success with us!
Director of Agent Services employer: Bighornlaw
Contact Detail:
Bighornlaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Agent Services
✨Tip Number 1
Network with current agents and leadership at Keller Williams Realty. Attend local real estate events or workshops to connect with professionals in the industry, as personal referrals can significantly boost your chances of landing the job.
✨Tip Number 2
Familiarise yourself with Keller Williams' technology and tools, such as KW Command and Keller Cloud. Demonstrating your knowledge and ability to assist agents with these platforms during interviews will show your commitment to the role.
✨Tip Number 3
Prepare to discuss your experience in managing social media and organising training sessions. Highlight specific examples where you've successfully engaged teams or improved processes, as this aligns closely with the responsibilities of the Director of Agent Services.
✨Tip Number 4
Showcase your proactive approach by sharing instances where you've taken the lead on projects or initiatives. This will resonate well with the expectations for a self-motivated individual who can independently manage tasks and support agents effectively.
We think you need these skills to ace Director of Agent Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in agent services, customer support, and real estate. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting agents and your proactive approach. Mention specific examples of how you've successfully assisted others in previous roles, particularly in onboarding or training.
Showcase Your Communication Skills: Since the role requires exceptional communication abilities, ensure your application reflects this. Use clear, concise language and structure your documents well to make them easy to read.
Highlight Technical Proficiency: Mention your familiarity with KW technology and social media platforms, as well as any experience with G-Suite applications. This will show that you're equipped to handle the technical aspects of the role.
How to prepare for a job interview at Bighornlaw
✨Show Your Passion for Supporting Others
As a Director of Agent Services, your role revolves around assisting agents. Make sure to express your enthusiasm for helping others succeed during the interview. Share specific examples of how you've supported colleagues or clients in the past.
✨Demonstrate Your Proactive Nature
This position requires someone who can take the lead independently. Prepare to discuss instances where you took initiative to solve problems or improve processes. Highlight your ability to anticipate needs and act promptly.
✨Familiarise Yourself with Keller Williams Technology
Knowledge of KW Command and other Keller Williams technologies is crucial. Before the interview, take some time to learn about these tools and be ready to discuss how you can help agents navigate them effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks. Think of scenarios where you successfully managed competing priorities or resolved conflicts, and be ready to share those experiences.
