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For Companies At a Glance
- Tasks: Support users and enhance our Salesforce platform with innovative solutions.
- Company: Join a growing tech company committed to diversity and inclusion.
- Benefits: Enjoy 25 days holiday, wellness perks, and flexible working options.
- Why this job: Make a real impact while developing your Salesforce skills in a supportive environment.
- Qualifications: Certified Salesforce Administrator with hands-on experience and strong communication skills.
- Other info: Opportunities for career growth and personal development in a dynamic team.
The predicted salary is between 30000 - 40000 £ per year.
Salesforce is the most important technology platform in our company. It is our central store of all records relating to commercial and customer service activities. We are recruiting for a Salesforce Administrator who will support users in their day-to-day, assist in maintaining the system, and work with the business on the continuous improvement and deployment of an ambitious Salesforce roadmap. Our Salesforce stack includes Sales Cloud, Service Cloud, Experience Cloud Site, Marketing Cloud Account Engagement (formerly Pardot), and various other third-party apps from the ecosystem.
We’re looking for a proactive and curious individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and implementing scalable best-practice solutions. We are looking for someone with a strong understanding of the Salesforce platform, a desire to provide outstanding day-to-day user support, a learning mindset, and the ability to configure solutions with user satisfaction a priority.
What You’ll Do
- Handle administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports & dashboards, and Flow across Sales Cloud, Service Cloud and our Experience Cloud Site.
- Support day-to-day user queries.
- Proactive system maintenance including keeping up with Release Updates, Health Check, etc.
- Data management to improve Salesforce data quality, implementing rules and automation as needed.
- Identify and gather user requirements.
- Provide ongoing user training and create training materials/technical documentation as needed.
- Sandbox environment management.
- Communication of any platform changes to end users and stakeholders.
- Work with integrated applications including Cloudingo, DealHub, Gainsight, Natterbox, Apollo, LinkedIn Sales Navigator etc.
What We’re Looking For
- Certified Salesforce Administrator.
- Strong Salesforce product knowledge and 1+ years of Salesforce Administration hands-on experience with Sales Cloud and Service Cloud, Experience Cloud Site is a plus.
- Demonstrated experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
- Available and responsive to questions.
- Excellent relationship-building and communication skills and ability to liaise with stakeholders at all levels.
- A proactive attitude to implementing best practice solutions.
- Demonstrates enthusiasm towards continued personal/professional development.
What we offer
- 25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year.
- Various wellbeing benefits including private medical, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG).
- Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health.
- Opportunities to give back with company volunteer events and individual volunteer days.
- Career growth opportunities and study leave allowance.
- Family benefits including enhanced parental leave, secondary caregiver leave and fertility support.
- Financial benefits including pension scheme, life assurance, and salary sacrificing.
- Cycle to Work Scheme and Tech Scheme.
- Growing business with a global presence, flexible working, modern offices, and remote work options.
Our DEI Commitment
We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.
Salesforce Administrator employer: BigHand
Contact Detail:
BigHand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to current Salesforce Administrators on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role like this.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or examples of your Salesforce work, make sure to highlight them in conversations. It’s a great way to demonstrate your hands-on experience.
✨Tip Number 3
Prepare for the interview by brushing up on common Salesforce scenarios. Think about how you would handle user queries or implement best practices. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Show Off Your Salesforce Skills: Make sure to highlight your Salesforce Administrator certification and any hands-on experience you have with Sales Cloud and Service Cloud. We want to see how you've used these tools in real-life situations, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for us. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us that you’re genuinely interested in the role and understand our needs.
Be Proactive in Your Approach: We love a proactive attitude! In your application, mention any examples where you’ve taken the initiative to improve processes or solve problems. This will demonstrate your fit for our culture of continuous improvement.
Keep It Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your potential.
How to prepare for a job interview at BigHand
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Familiarise yourself with the specific features mentioned in the job description, like Sales Cloud and Service Cloud. Being able to discuss your hands-on experience with these tools will show that you're not just a theoretical expert but someone who can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled user queries or system issues in the past. Think about times when you implemented best practices or improved processes. This will demonstrate your proactive attitude and ability to enhance the Salesforce platform, which is exactly what they're looking for.
✨Communicate Like a Pro
Since this role involves liaising with stakeholders at all levels, practice articulating your thoughts clearly and confidently. You might be asked to explain complex concepts in simple terms, so think about how you can convey your ideas effectively. Good communication skills can set you apart from other candidates.
✨Be Ready to Learn
The company values a learning mindset, so be prepared to discuss how you stay updated with Salesforce developments and your approach to personal and professional growth. Mention any relevant courses or certifications you've pursued, and express your enthusiasm for continuous improvement—this will resonate well with them.