At a Glance
- Tasks: Support users and enhance our Salesforce platform with innovative solutions.
- Company: Join BigHand, a tech leader empowering legal professionals with cutting-edge solutions.
- Benefits: Enjoy 25 days holiday, wellness perks, and career growth opportunities.
- Other info: Flexible working options and a culture that values diversity and inclusion.
- Why this job: Make a real impact in a dynamic environment while developing your Salesforce skills.
- Qualifications: Certified Salesforce Administrator with hands-on experience and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
About BigHand
BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision‐making and harness their competitive edge. We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change.
We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.
About the role
Salesforce is the most important technology platform in our company. It is our central store of all records relating to commercial and customer service activities. We are recruiting for a Salesforce Administrator who will support users in their day‐to‐day, assist in maintaining the system, and work with the business on the continuous improvement and deployment of an ambitious Salesforce roadmap.
Our Salesforce stack includes Sales Cloud, Service Cloud, Experience Cloud Site, Marketing Cloud Account Engagement (formerly Pardot), and various other third‐party apps from the ecosystem. We are looking for a proactive and curious individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and implementing scalable best practice solutions.
What you’ll do
- Handle administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports & dashboards, and Flow across Sales Cloud, Service Cloud and our Experience Cloud Site.
- Support day‐to‐day user queries.
- Proactive system maintenance including keeping up with Release Updates, Health Check, etc.
- Data management to improve Salesforce data quality, implementing rules and automation as needed.
- Identify and gather user requirements.
- Provide ongoing user training and create training materials/technical documentation as needed.
- Sandbox environment management.
- Communication of any platform changes to end users and stakeholders.
- Work with integrated applications including Cloudingo, DealHub, Gainsight, Natterbox, Apollo, LinkedIn Sales Navigator etc.
What we’re looking for
- Certified Salesforce Administrator.
- Strong Salesforce product knowledge and 1+ years of Salesforce Administration hands‐on experience with Sales Cloud and Service Cloud, Experience Cloud Site is a plus.
- Demonstrated experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
- Available and responsive to questions.
- Excellent relationship‐building and communication skills and ability to liaise with stakeholders at all levels.
- A proactive attitude to implementing best practice solutions.
- Demonstrates enthusiasm towards continued personal/professional development.
What we offer
- 25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year.
- Various wellbeing benefits including private medical, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG).
- Company‐wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health.
- Opportunities to give back with company volunteer events and individual volunteer days.
- Career growth opportunities and study leave allowance.
- Family benefits including enhanced parental leave, secondary caregiver leave and fertility support.
- Financial benefits including pension scheme, life assurance, and salary sacrificing.
- Cycle to Work Scheme and Tech Scheme.
- Growing business with a global presence, flexible working, modern offices, and remote work options.
Our DEI Commitment
We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.
Salesforce Administrator in London employer: BigHand Limited
BigHand is an exceptional employer that prioritises a culture of collaboration, continuous learning, and integrity. With a strong commitment to employee wellbeing, we offer generous benefits such as 25 days holiday, private medical care, and opportunities for professional growth, all within a flexible working environment. Our global presence and focus on diversity, equity, and inclusion make BigHand a rewarding place to build a meaningful career as a Salesforce Administrator.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current or former BigHand employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Salesforce features. Brush up on your knowledge of Sales Cloud and Service Cloud, and be ready to discuss how you've used them in past roles. Show us your passion for the platform!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and make sure to follow up with a quick email. It shows initiative and keeps you on our radar.
✨Tip Number 4
Be proactive during the interview. Ask questions about the Salesforce roadmap and how you can contribute to its success. This shows you're not just looking for a job, but are genuinely interested in helping BigHand grow.
We think you need these skills to ace Salesforce Administrator in London
Some tips for your application 🫡
Show Your Salesforce Skills:Make sure to highlight your Salesforce Administrator experience in your application. We want to see how you've tackled user management, configuration, and any cool projects you've worked on with Sales Cloud or Service Cloud.
Be Proactive in Your Approach:We love a proactive attitude! In your written application, share examples of how you've identified user needs or improved processes in the past. This shows us you're ready to hit the ground running.
Communicate Clearly:Strong communication skills are key for this role. When writing your application, keep it clear and concise. Use straightforward language to explain your experiences and how they relate to the job.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at BigHand Limited
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Familiarise yourself with Sales Cloud, Service Cloud, and any other relevant features mentioned in the job description. Being able to discuss specific functionalities and how you've used them in past roles will show that you're not just a candidate, but a potential asset.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled user queries or system issues in the past. BigHand values proactive problem solvers, so think about times when you've implemented best practices or improved processes. This will demonstrate your ability to enhance their Salesforce platform effectively.
✨Communicate Like a Pro
Since you'll be liaising with stakeholders at all levels, practice articulating your thoughts clearly and confidently. Consider role-playing common interview questions with a friend to refine your communication skills. Highlight your relationship-building abilities and how you've successfully trained users or communicated changes in previous roles.
✨Embrace the Learning Mindset
BigHand is looking for someone who loves to learn, so be ready to discuss how you stay updated with Salesforce developments and your approach to personal and professional growth. Mention any certifications or training you've pursued and express your enthusiasm for continuous improvement in your role.
