Lead Strategic Account Manager

About BigHand

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision‑making and harness their competitive edge. We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers. We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.

About the role

As the Strategic Account Manager Sales Leader at BigHand, you will play a pivotal role in driving sales and revenue growth within the North American market. You will lead a team of 6–7 Sales Representatives and be responsible for executing the BigHand Go‑To‐Market Playbook. Your success in this role will depend on your ability to effectively leverage the Voice of the Customer, build strong client relationships, and ensure the seamless execution of the company’s sales strategy. BigHand offers a dynamic and innovative work environment where your contributions are recognised and rewarded. As the Strategic Account Manager Sales Leader, you will have the opportunity to lead a talented team, shape the future of legal technology, and drive growth in the North American market. If you are passionate about technology, client satisfaction, and building strong relationships, we invite you to join us on this exciting journey.

What you’ll do

• Leadership & Team Management
  • Lead, mentor, and motivate a team of 6–7 Sales Representatives to achieve individual and team sales targets.
  • Provide coaching, training, and guidance to develop the skills and capabilities of your sales team.
  • Foster a collaborative and high‑performance sales culture within the team.
  • Foster a collaborative sales culture with the North American market, including Solutions, Customer Success, Client Delivery, and Technology.
  • Foster a collaborative sales culture with the Global BigHand Sales Team.
• Sales Strategy Execution
  • Execute the BigHand Go‑To‑Market Playbook with precision and adapt it as necessary to meet the unique needs of the North American market.
  • Develop and implement sales strategies and tactics that align with the company’s goals and objectives.
  • Continuously monitor and analyse market trends, competitor activity, and customer feedback to refine and improve the sales approach.
• Voice of the Customer (VOC)
  • Act as the voice of the customer within the organisation, gathering insights and feedback from clients and prospects.
  • Translate customer feedback into actionable strategies to enhance product offerings and improve customer satisfaction.
  • Ensure that the product development team is aligned with customer needs and demands.
• Building Relationships
  • Cultivate and maintain strong, long‑lasting relationships with key clients, law firms, and legal professionals in the North American market.
  • Engage with strategic partners and alliances that can help drive business growth, working collaboratively with BigHand’s MD of Resource Management who looks after partnerships.
  • Represent BigHand at industry events, conferences, and networking opportunities.
• Sales Performance and Reporting
  • Monitor and track individual and team sales performance, pipeline, and revenue targets.
  • Prepare and present regular sales reports and forecasts to senior management.
  • Implement data‑driven approaches to optimise sales processes and achieve sales goals.

What we’re looking for

• Bachelor’s degree in Business, Finance, Computer Science, or a similar field.
• Proven track record of successful enterprise sales leadership, ideally within the legal technology or software industry.
• Strong understanding of the legal industry, law firm operations, and the challenges faced by legal professionals.
• Exceptional communication and presentation skills.
• Ability to think strategically and execute tactically.
• Experience with CRM software and sales analytics tools.
• Excellent problem‑solving and negotiation abilities.
• Willingness to travel within North America as needed.

What we offer

• 15 days vacation per year + 2 personal days to take for anything you like!
• 10 paid holidays, including 4 floating holidays.
• 3 additional BigHand days off between Christmas & New Year.
• Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG).
• Company‑wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health.
• Opportunities to give back with company volunteer events and individual volunteer days.
• Career growth opportunities and study leave options.
• Family benefits including enhanced parental leave and fertility support.
• Financial benefits including 401K with employer match, short‑term disability, life insurance, and flexible spending accounts.
• Fully remote working.
• Growing business with a global presence and a true focus on work‑life balance.

Our DEI Commitment

We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.