At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and face-to-face interactions.
- Company: Join BiGDUG, a rapidly growing company focused on customer satisfaction.
- Benefits: Competitive salary, bonuses, 23 days holiday, free snacks, and hybrid work options.
- Other info: Enjoy a fun team environment with weekly prizes and company events.
- Why this job: Be a customer champion and make a real difference in people's experiences.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving abilities.
The predicted salary is between 25000 - 30000 £ per year.
Are you a customer champion? Are you passionate about delivering excellent customer service? Do you love communicating and have exceptional interpersonal skills? Are you a genius problem solver? Then we want to hear from you. At BiGDUG we pride ourselves on offering our customers what they want. We supply our customers with the best quality products and the very best prices and we are on a huge growth trajectory, therefore, we’re looking for a highly skilled Customer Service Advisor to join our friendly and close knit team in Gloucester.
Responsibilities
- Deliver an excellent and consistent customer service experience via all channels, including telephone, email and face to face (internal colleagues).
- Ensure that all customer contacts are handled well, giving customers the best possible experience of our brand.
- Liaise with internal departments as and when necessary eg. Accounts, Warehouse.
- Actively help our customers to buy through cross and upsell opportunities.
- Continually and proactively develop your knowledge of all the company products.
- Provide accurate information to customers as well as guidance, supporting them to make their product selections.
- Ensure that information is accurately entered into our systems.
- Remain compliant with all security and data protection legislation, best practice and internal guidelines.
- Handle any customer issues or problems quickly, politely and professionally.
- Use sound judgement in making decisions to balance customer experience with profitability.
Qualifications
- Ideally a background in customer services, either telephone or face to face.
- Outgoing personality with the ability to form relationships with both customers and the wider team.
- Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer.
- Confident and passionate about delivering great service.
- Excellent attention to detail.
- Problem solving skills.
- Excellent interpersonal skills, a great communicator with a flair for speaking and conveying messages professionally and accurately.
Benefits
- Competitive salary in line with the national living wage.
- Potential to earn a great bonus.
- Contributory pension scheme.
- 23 days holiday plus bank holidays and your birthday.
- Free cold and hot drinks.
- Free snacks.
- Weekly prizes and competitions across the service teams.
- Additional leave.
- Company events.
- Company pension.
- On-site parking.
- Sick pay.
- Store discount.
- Work from home.
Schedule & Location
- Schedule: 8 hour shift, flexitime Monday to Friday, no weekends.
- Work location: Hybrid remote in Gloucester.
Customer Service Advisor in Gloucester employer: BiGDUG Ltd. (UK)
At BiGDUG, we are committed to fostering a vibrant and supportive work environment where our Customer Service Advisors can thrive. With a focus on employee growth, we offer competitive salaries, generous holiday allowances, and a range of perks including free snacks and drinks, as well as the flexibility of hybrid working in Gloucester. Join our close-knit team and be part of a company that values exceptional customer service and rewards your contributions with exciting bonuses and company events.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Gloucester
✨Tip Number 1
Get to know the company inside out! Research BiGDUG's products and values so you can chat confidently about how you can contribute to their customer service goals. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or face-to-face, being able to convey your thoughts clearly is key. Try role-playing with a friend to nail down your approach to handling customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a tricky situation into a positive outcome. This will highlight your ability to think on your feet and keep customers happy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the BiGDUG team directly.
We think you need these skills to ace Customer Service Advisor in Gloucester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. Use keywords from the listing to show us you understand what we're looking for. It helps us see you as a great fit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and why you’d be a fantastic addition to our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BiGDUG Ltd. (UK)
✨Know the Company Inside Out
Before your interview, take some time to research BiGDUG. Understand their products, values, and what sets them apart in customer service. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to think on your feet and provide excellent service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are genuinely interested in understanding the needs of customers. Don’t hesitate to ask for clarification if needed!
✨Be Ready to Role-Play
Expect some role-playing scenarios where you might have to handle a customer complaint or upsell a product. Practise these scenarios beforehand so you can showcase your interpersonal skills and ability to deliver a great customer experience under pressure.
