At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and face-to-face interactions.
- Company: Join BiGDUG, a rapidly growing company focused on customer satisfaction.
- Benefits: Competitive salary, bonuses, 23 days holiday, free snacks, and hybrid work options.
- Other info: Enjoy a fun team environment with weekly prizes and company events.
- Why this job: Be a customer champion and make a real difference in people's experiences.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving abilities.
The predicted salary is between 25000 - 30000 £ per year.
Are you a customer champion? Are you passionate about delivering excellent customer service? Do you love communicating and have exceptional interpersonal skills? Are you a genius problem solver? Then we want to hear from you. At BiGDUG we pride ourselves on offering our customers what they want. We supply our customers with the best quality products and the very best prices and we are on a huge growth trajectory, therefore, we’re looking for a highly skilled Customer Service Advisor to join our friendly and close knit team in Gloucester.
Responsibilities
- Deliver an excellent and consistent customer service experience via all channels, including telephone, email and face to face (internal colleagues).
- Ensure that all customer contacts are handled well, giving customers the best possible experience of our brand.
- Liaise with internal departments as and when necessary eg. Accounts, Warehouse.
- Actively help our customers to buy through cross and upsell opportunities.
- Continually and proactively develop your knowledge of all the company products.
- Provide accurate information to customers as well as guidance, supporting them to make their product selections.
- Ensure that information is accurately entered into our systems.
- Remain compliant with all security and data protection legislation, best practice and internal guidelines.
- Handle any customer issues or problems quickly, politely and professionally.
- Use sound judgement in making decisions to balance customer experience with profitability.
Qualifications
- Ideally a background in customer services, either telephone or face to face.
- Outgoing personality with the ability to form relationships with both customers and the wider team.
- Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer.
- Confident and passionate about delivering great service.
- Excellent attention to detail.
- Problem solving skills.
- Excellent interpersonal skills, a great communicator with a flair for speaking and conveying messages professionally and accurately.
Benefits
- Competitive salary in line with the national living wage.
- Potential to earn a great bonus.
- Contributory pension scheme.
- 23 days holiday plus bank holidays and your birthday.
- Free cold and hot drinks.
- Free snacks.
- Weekly prizes and competitions across the service teams.
- Additional leave.
- Company events.
- Company pension.
- On-site parking.
- Sick pay.
- Store discount.
- Work from home.
Schedule & Location
- Schedule: 8 hour shift, flexitime Monday to Friday, no weekends.
- Work location: Hybrid remote in Gloucester.
Customer Service Advisor in Gloucester employer: BiGDUG Ltd. (UK)
At Office Furniture Online, we pride ourselves on being an excellent employer by fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from competitive salaries, comprehensive training programmes, and clear pathways for career advancement, all while working in a vibrant environment that values creativity and teamwork. Located in a thriving market, we offer unique opportunities to shape the future of office furniture and e-commerce, making your contributions impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BiGDUG Ltd. (UK). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BiGDUG Ltd. (UK) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BiGDUG Ltd. (UK):Your cover letter is your chance to shine! Tell us why you want to work at BiGDUG Ltd. (UK) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BiGDUG Ltd. (UK)!
How to prepare for a job interview at BiGDUG Ltd. (UK)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
