At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and face-to-face interactions.
- Company: Join BiGDUG, a rapidly growing company with a friendly team in Gloucester.
- Benefits: Competitive salary, bonus potential, 23 days holiday, and free snacks.
- Other info: Enjoy weekly prizes and competitions while developing your problem-solving skills.
- Why this job: Be a customer champion and make a real difference in people's experiences.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 10.8 - 13.2 £ per hour.
Are you a customer champion?
Are you passionate about delivering excellent customer service?
Do you love communicating and have exceptional interpersonal skills?
Are you a genius problem solver?
Then we want to hear from you as it’s an exciting time and we are recruiting multiple positions!
At Bi GDUG we pride ourselves on offering our customers what they want.
We supply our customers with the best quality products and the very best prices and we are on a huge growth trajectory, therefore, we’re looking for highly skilled Customer Service Advisors to join our friendly and close-knit team in Gloucester.
Responsibilities
- Deliver an excellent and consistent customer service experience via all channels, including telephone, email and face‑to‑face (internal colleagues).
- Ensure all customer contacts are handled well, giving customers the best possible experience of our brand.
- Liaise with internal departments as and when necessary (eg. Accounts, Warehouse).
- Actively help our customers to buy through cross‑sell and upsell opportunities.
- Continually and proactively develop your knowledge of all the company products.
- Provide accurate information to customers as well as guidance, supporting them to make their product selections.
- Ensure that information is accurately entered into our systems.
- Remain compliant with all security and data protection legislation, best practice and internal guidelines.
- Handle any customer issues or problems quickly, politely and professionally.
- Use sound judgement in making decisions to balance customer experience with profitability.
Qualifications
- Ideally a background in customer services, either telephone or face‑to‑face.
- Outgoing personality with the ability to form relationships with both customers and the wider team.
- Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer.
- Confident and passionate about delivering great service.
- Excellent attention to detail.
- Problem‑solving skills.
- Excellent interpersonal skills, a great communicator with a flair for speaking and conveying messages professionally and accurately.
Benefits
- Competitive salary in line with the national living wage, with the potential to earn a great bonus.
- Contributory pension scheme.
- 23 days’ holiday (plus bank holidays and your birthday).
- Free cold and hot drinks, free snacks.
- Weekly prizes and competitions across the service teams.
- #J-18808-Ljbffr
Customer Service Advisor in Gloucester employer: BiGDUG Ltd. (UK)
At BiGDUG, we are committed to fostering a vibrant and supportive work environment where our Customer Service Advisors can thrive. Located in Gloucester, our close-knit team enjoys competitive salaries, a contributory pension scheme, and generous holiday allowances, alongside fun incentives like weekly prizes and free refreshments. Join us as we grow and develop your skills in a company that values exceptional customer service and personal growth.
