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- Tasks: Deliver top-notch customer service via phone, email, and face-to-face interactions.
- Company: Join BiGDUG, a rapidly growing company with a friendly team atmosphere.
- Benefits: Enjoy competitive pay, bonuses, pension scheme, and 23 days holiday plus perks!
- Why this job: Be a customer champion and make a real difference in people's experiences.
- Qualifications: Experience in customer service and excellent communication skills are a must.
- Other info: Flexible hours, hybrid work options, and opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Are you a customer champion with excellent customer service and interpersonal skills? Then we want to hear from you. At BiGDUG, we pride ourselves on offering our customers what they want. We supply our customers with the best quality products and the very best prices, and we are on a huge growth trajectory. Therefore, we’re looking for a highly skilled Customer Service Advisor to join our friendly and close-knit team in Gloucester.
As a Customer Service Advisor, you will be working as part of our service division, helping our customers with any issues they have, ensuring they’re satisfied with the outcome and their overall experience contacting us.
Main responsibilities:
- Deliver an excellent and consistent customer service experience via all channels, including telephone, email, and face to face (internal colleagues).
- Ensure that all customer contacts are handled well, giving customers the best possible experience of our brand.
- Liaising with internal departments as and when necessary, e.g., Accounts, Warehouse.
- Actively help our customers to buy through cross and upsell opportunities.
- Continually and proactively develop your knowledge of all the company products.
- Provide accurate information to customers as well as guidance, supporting them to make their product selections.
- Ensure that information is accurately entered into our systems.
- Remain compliant with all security and data protection legislation, best practice, and internal guidelines.
- Handle any customer issues or problems quickly, politely, and professionally.
- Use sound judgement in making decisions to balance customer experience with profitability.
What we’re looking for in you:
- Ideally a background in customer services, either telephone or face to face.
- Outgoing personality with the ability to form relationships with both customers and the wider team.
- Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer.
- Confident and passionate about delivering great service.
- Excellent attention to detail.
- Problem-solving skills.
- Excellent interpersonal skills, a great communicator with a flair for speaking and conveying messages professionally and accurately.
This varied role will enable you to gain exposure to several different UK business units. We are growing, and our goal is to gain even more market share. You will work with the wider service teams across the UK, and this is a key position pivotal to the success of our service department.
What we can offer you:
We want you to love working here, so as well as an amazing role with the opportunity to grow with the business, we are offering a competitive salary in line with the national living wage, with the potential to earn a great bonus plus a contributory pension scheme and 23 days’ holiday (plus bank holidays and your Birthday). We also have many other perks such as free cold and hot drinks, free snacks, weekly prizes, and competitions across the service teams!
Benefits:
- Additional leave
- Company events
- Company pension
- On-site parking
- Sick pay
- Store discount
- Work from home
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Gloucester
Customer Service Advisor in Gloucester employer: BiGDUG Limited
Contact Detail:
BiGDUG Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BiGDUG. Understand their products and values so you can show off your knowledge and passion for customer service during the chat.
✨Tip Number 2
Practice your people skills! Since this role is all about excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our friendly team at BiGDUG.
We think you need these skills to ace Customer Service Advisor in Gloucester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your interpersonal skills and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Use keywords from the listing to show us you understand what we're looking for in a Customer Service Advisor.
Be Professional Yet Personable: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. We want to see your personality shine through, but professionalism is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at BiGDUG Limited
✨Know the Company Inside Out
Before your interview, take some time to research BiGDUG and their customer service approach. Understand their products and services, and be ready to discuss how you can contribute to their mission of delivering excellent customer experiences.
✨Show Off Your Interpersonal Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully resolved issues or built relationships. This will demonstrate your interpersonal skills and your passion for great service.
✨Practice Problem-Solving Scenarios
Think about common customer service challenges and how you would handle them. Be ready to share specific examples of how you've used your problem-solving skills in previous roles. This shows that you can think on your feet and provide solutions effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
