Sales Operations Analyst in London

Welcome to the Agentic Commerce Era.

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. We connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market.

The Sales Operations Analyst is a critical member of the Revenue Operations team, sitting at the intersection of data, process, and systems. You will turn raw sales data into actionable insights, maintain CRM integrity, and identify opportunities to improve how the sales organization operates — working closely with Sales leadership, RevOps, Finance, and Marketing to support planning, reporting, and day-to-day GTM needs. This is a role for someone detail-oriented and analytically sharp, but also practical — someone who doesn’t just identify problems, but helps solve them.

What You’ll Do

• CRM & Data Integrity — Own Salesforce data hygiene across accounts, contacts, opportunities, and pipeline. Maintain workflow rules, field validation, and SOPs to ensure data is accurate, consistent, and trusted by the sales team. Proactively identify and resolve data quality issues before they impact reporting or decision-making.
• Reporting & Dashboards — Build, maintain, and continuously improve dashboards and reports tracking pipeline health, velocity, win rates, quota attainment, and forecast accuracy. Serve as the go-to resource for sales reps and leaders who need visibility into their numbers. Deliver regular reporting cadences and respond quickly to ad hoc requests.
• Sales Process Support — Identify process bottlenecks and recommend improvements. Provide day-to-day operational support to the sales team, including responding to CRM questions, troubleshooting data issues, and handling ad hoc requests.
• Tools & Systems — Manage day-to-day use of the sales tech stack and partner with Sales Systems on automation improvements, tool integrations, and adoption.

What Success Looks Like

Sales leadership trusts the data. Process documentation is current and actually used. Your analysis drives real decisions. And you’re known as the person who knows how things work and can be counted on to get it right.

Qualifications

• 2–4 years in Sales Operations, Revenue Operations, or a related analytical role within a SaaS or technology company.
• Strong Salesforce proficiency — reports, dashboards, workflows, and data management.
• Analytically strong: comfortable in Excel/Google Sheets, SQL, and BI tools like Tableau or Power BI.
• Familiarity with the GTM tech stack (sales engagement, data enrichment, marketing automation).
• Clear communicator who can translate data into actionable recommendations for non-technical stakeholders.
• Self-starter comfortable managing competing priorities and ambiguity.
• Experience with AI tools for productivity, analysis, or workflow automation is a plus.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.