Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and drive account growth while ensuring client satisfaction.
- Company: Join a fun, progressive company with a focus on teamwork and customer success.
- Benefits: Generous leave, private health insurance, flexible work options, and career development opportunities.
- Other info: Enjoy a relaxed office environment and diverse training opportunities.
- Why this job: Be the trusted advisor for clients and make a real impact on their success.
- Qualifications: Experience in B2B Account Management and strong communication skills are essential.
The predicted salary is between 30000 - 50000 £ per year.
As an Account Manager, you will be the cornerstone of our customer relationships. You'll be responsible for the health, retention and growth of a dedicated portfolio of customers. Your mission is to act as a trusted advisor, ensuring our clients are getting the maximum value from our solutions while identifying opportunities to deepen our partnership.
Location: Reading RG1, on-site.
What You'll Do
- Account Health & Relationship Management: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. You will serve as the primary point of contact and customer advocate.
- Identify and Close Expansion Opportunities: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. You will be responsible for managing the entire expansion sales cycle for your accounts from identification, through progression and close in order to meet and exceed monthly and quarterly expansion/renewal targets.
- Strategic Business Reviews: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices, and align our solutions with their evolving business needs.
- Customer Advocacy: Act as the voice of the customer internally, collaborating with Product, Support and Professional Services teams to ensure customer feedback is heard and addressed.
- Forecasting & Reporting: Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.
What You'll Bring
- Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
- A strong track record of consistently meeting and exceeding renewal and expansion sales targets. You're comfortable negotiating contracts and closing deals.
- Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.
- Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
- A proactive, organised and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'.
- Talent Referral Programme – get rewarded for referring a friend to join our team.
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Account Manager in Reading employer: BigChange
Contact Detail:
BigChange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Reading
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to account management. Think about how you can demonstrate your skills in relationship management and upselling – real-life examples work wonders!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that Account Manager position!
We think you need these skills to ace Account Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in B2B account management and any successes you've had in retaining and growing customer relationships. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As an Account Manager, you'll need to build rapport with clients. Use your application to demonstrate your exceptional interpersonal skills. Share examples of how you've successfully communicated with customers or resolved issues in the past.
Highlight Your Tech Savvy: Mention your proficiency with CRM software, especially if you have experience with Salesforce. We love candidates who are comfortable with technology and can quickly adapt to new tools, so don't shy away from showcasing this in your application!
Be Authentic: Let your personality shine through! We’re looking for someone who is proactive and genuinely passionate about helping customers succeed. Share your motivations and what excites you about the opportunity to work with us at StudySmarter.
How to prepare for a job interview at BigChange
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the types of clients the company works with. Familiarise yourself with their industries, challenges, and how the company's solutions can benefit them. This will help you demonstrate your ability to act as a trusted advisor during the interview.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully managed accounts or closed expansion opportunities. Highlight your achievements in meeting renewal and sales targets, as this will show that you have the skills needed for the role.
✨Practice Your Communication Skills
As an Account Manager, exceptional communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common interview questions with a friend to ensure you come across as personable and engaging.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM software like Salesforce is important, brush up on your knowledge of these tools. If you have experience with them, be ready to discuss how you've used them to manage accounts effectively and provide accurate forecasts.