At a Glance
- Tasks: Resolve complex technical issues and mentor Level 1 technicians.
- Company: Join BigChange, a leader in SaaS support with a collaborative culture.
- Benefits: Enjoy a supportive work environment and various employee benefits.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real difference by solving problems and guiding others in tech.
- Qualifications: Experience in SaaS and cloud technology with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
BigChange is seeking an experienced Customer Support Technician, Level 2 in Leeds. You will focus on resolving complex technical issues and collaborate with internal departments while guiding Level 1 technicians. Strong SaaS and cloud technology experience is essential. The role demands excellent problem-solving skills and a proactive approach to manage a high-volume ticket workstream effectively. BigChange offers various employee benefits and a supportive work environment.
SaaS Support Technician (Tier 2): Troubleshooter & Knowledge Mentor in Leeds employer: BigChange
Simpro Group is an exceptional employer located in Leeds, offering a dynamic work environment where employees are empowered to thrive. With a strong focus on employee growth, generous benefits including private health insurance and a robust pension scheme, and a culture that celebrates success and teamwork, Simpro fosters a supportive atmosphere for Account Managers to excel in their roles. Join us to be part of a progressive organisation that values your contributions and prioritises customer success.
