At a Glance
- Tasks: Provide top-notch customer support via phone and chat, solving queries efficiently.
- Company: Join a fun and progressive team at Simpro Group.
- Benefits: Generous leave, private health insurance, and career development opportunities.
- Other info: Enjoy a relaxed office vibe with diverse training and networking opportunities.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Excellent communication skills and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 € per year.
The Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers and internal stakeholders.
What You’ll Do
- Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues are addressed in a timely and effective manner, developing expertise in the Product area you support.
- Uphold high customer service standards by ensuring that each interaction is customer-centric, empathetic and aims to exceed customer expectations by striving to provide a positive and memorable customer experience in every interaction.
- Ensure first contact response and resolution for non-complex customer queries is within defined targets.
- Develop expertise relative to the Product suite you support.
- Create and update case documents based on the information identified during troubleshooting, maintaining thorough records of customer interactions and issue resolutions.
- Proactively identify technical issues with the software and accurately report them through our internal escalation channels to our Sr. CSR, ensuring that they receive the necessary information to address and resolve these issues promptly.
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You’ll Bring
- Excellent communication and relationship building skills.
- A polite and friendly telephone manner.
- An eagerness and enthusiasm to learn, along with the ability to learn quickly.
- Good time management and organizational skills.
- Upbeat and proactive can-do attitude.
- Ability to demonstrate an understanding of supported product/suite of focus and can explain how configurations affect results.
- Able to demonstrate troubleshooting abilities by grasping the situation and knowing what part of the application is the likely root cause (profiles, settings, actions/workflows).
- Able to utilize knowledge base articles.
- An understanding or insight into trades industries would be advantageous.
- A good understanding of cloud based technologies and systems would be advantageous.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values:
- We Are One Team
- We Are Customer Centric
- We Are Growth Minded
- We Are Accountable
- We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Customer Support Representative in Leeds employer: BigChange
Simpro Group is an exceptional employer that prioritises a supportive and inclusive work culture, offering generous benefits such as private health insurance, a robust pension scheme, and ample opportunities for career progression. Located in a relaxed office environment, employees enjoy a casual dress code and access to diverse training programs, ensuring they can grow both personally and professionally while contributing to a customer-centric team dedicated to exceeding expectations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Leeds
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Simpro Group's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their customer-centric approach.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, role-play common scenarios with a friend or family member. This will help you feel more confident and ready to tackle those tricky questions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories in your interview to demonstrate your troubleshooting abilities and proactive attitude.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining our team at Simpro Group. So, get your CV ready and hit that apply button!
We think you need these skills to ace Customer Support Representative in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Support Representative role. Highlight your communication skills and any experience you have in customer service or tech support. We want to see how you can bring your unique flair to our team!
Show Your Enthusiasm:In your cover letter, let your passion for helping customers shine through! We love candidates who are eager to learn and grow, so share examples of how you've gone above and beyond in previous roles.
Be Clear and Concise:When filling out your application, keep it straightforward. Use bullet points where possible and avoid jargon. We appreciate clarity, and it helps us see your qualifications at a glance!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at BigChange
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the product suite you'll be supporting. Understanding how configurations affect results will not only impress your interviewers but also help you answer questions more effectively.
✨Show Off Your Communication Skills
As a Customer Support Representative, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to showcase your polite and friendly telephone manner.
✨Demonstrate Your Troubleshooting Abilities
Be prepared to discuss how you would approach troubleshooting a software issue. Think of examples from your past experiences where you identified root causes and resolved problems efficiently. This will show that you can handle high-volume queries effectively.
✨Emphasise Your Eagerness to Learn
The role requires a proactive attitude and a willingness to learn quickly. Share examples of how you've adapted to new technologies or processes in the past. This will highlight your growth mindset and align with the company's core values.
