At a Glance
- Tasks: Support clients with onboarding, training, and data services for a seamless experience.
- Company: Join a fun and progressive tech company in Leeds with a supportive team culture.
- Benefits: Enjoy generous leave, private health insurance, and a relaxed office environment.
- Other info: Great opportunities for career growth and diverse training across product lines.
- Why this job: Make a real impact by helping clients succeed with innovative solutions and training.
- Qualifications: Strong problem-solving skills and proficiency in Google Suite preferred.
The predicted salary is between 30000 - 40000 £ per year.
The Implementation Associate plays a key role in delivering an exceptional customer onboarding experience, supporting client retention initiatives through modular training, data services and design solutions. Working closely with senior team members, you’ll help guide clients through successful deployments and ensure they feel confident using our platform from day one.
Location: Leeds (LS15), on-site.
What You’ll Do
- Provide data & design services to customers such as importing files and creating reports or output documents.
- Facilitate modular feature-based training of Simpro Group’s products.
- Assist senior staff by working collaboratively to provide training or data & design services to onboarding or expansion clients.
- Help with customer preparation sessions or assist with administrative and project-related initiatives.
- Facilitate feature-based workshops or group learning modules.
- Develop and maintain product knowledge, including staying up to date with recent product releases.
- Work towards developing industry knowledge and business acumen.
- Pursue opportunities to promote customer features or add-on adoption.
What You’ll Bring
- Excellent troubleshooting, problem-solving, organisational, and questioning skills.
- Proficiency in Google Suite is preferred.
- A good understanding of cloud-based technologies and systems.
- The ability to keep up with regular product rollouts and maintain expert knowledge of the Simpro suite of products.
- Ideally, experience of working in a data driven environment.
- An ability to stay focused on assigned tasks.
- An inquisitive and solution focused mindset.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Implementation Associate employer: BigChange
Simpro Group is an exceptional employer located in Leeds, offering a vibrant work culture that prioritises employee well-being and professional growth. With generous benefits such as private health insurance, a robust pension scheme, and ample opportunities for career progression, employees are supported in both their personal and professional lives. The collaborative environment fosters teamwork and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
