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For Companies At a Glance
- Tasks: Manage customer accounts, build relationships, and drive product adoption.
- Company: Join a fun and progressive tech company focused on customer success.
- Benefits: Generous leave, private health insurance, and career development opportunities.
- Other info: Dynamic team environment with excellent growth potential.
- Why this job: Make a real impact by helping customers succeed with innovative solutions.
- Qualifications: Experience in account management and strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
You will play a key role in supporting the long-term success, retention and growth of our customer base. This role is ideal for commercially minded professionals who enjoy managing a large portfolio of customers, building trusted relationships and identifying opportunities to expand partnerships while delivering outstanding customer outcomes.
You will manage a portfolio of customers, maintaining regular and structured engagement to drive product adoption, retention and customer satisfaction. Acting as a trusted advisor, you will help customers maximise the value of our solutions while identifying opportunities to introduce additional products, services or training that support their business goals.
Location: Reading, RG1
What You’ll Do
- Manage a portfolio of customer accounts, maintaining regular, planned communication to support retention and long-term success.
- Guide customers throughout their journey with Simpro Group, ensuring they are aware of and benefiting from available resources and product capabilities.
- Identify workflow or utilisation inefficiencies and provide recommendations to improve customer outcomes and software adoption.
- Build strong stakeholder relationships, acting as a trusted advisor and primary point of contact.
- Proactively identify opportunities to expand and grow accounts through additional products, services or training, supporting the sales cycle through to close.
- Deliver high levels of customer satisfaction through proactive account engagement, issue resolution and cross-functional collaboration.
- Maintain strong internal collaboration with Sales, Support and Product teams to ensure customer needs are addressed effectively.
What You’ll Bring
- Experience in a customer-facing, account management, customer success or sales support role.
- Commercial mindset with the ability to identify opportunities, support deal progression and contribute to portfolio growth and expansion revenue.
- Experience managing a large customer portfolio and maintaining structured engagement cadences.
- Strong relationship-building, communication and stakeholder management skills.
- Tech-savvy with the ability to explain technical concepts in a clear, simple way.
- Proactive, organised and able to manage workload effectively in a fast-paced team environment.
- A customer-first mindset with a passion for delivering measurable value and long-term success.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values: We Are One Team, We Are Customer Centric, We Are Growth Minded, We Are Accountable, We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Account Manager employer: BigChange
Contact Detail:
BigChange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in account management. We want to demonstrate how we've helped customers grow and succeed, so let’s make sure our achievements shine through.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with us. This way, we can refine our answers and get comfortable talking about our experience and how we can add value to the team at Simpro Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in joining the Simpro family. Let’s not miss out on this opportunity!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in managing customer accounts and building relationships, as these are key for us at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you've driven customer satisfaction and account growth in previous roles.
Be Authentic: Let your personality shine through in your application. We love candidates who are genuine and passionate about delivering value to customers, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at BigChange
✨Know Your Customers
Before the interview, research the company’s customer base and understand their needs. Be ready to discuss how you would manage a portfolio of customers and what strategies you would use to build strong relationships and drive product adoption.
✨Showcase Your Commercial Mindset
Prepare examples that highlight your ability to identify opportunities for account growth. Think about times when you've successfully expanded partnerships or introduced additional products and services to clients, and be ready to share these stories.
✨Demonstrate Your Communication Skills
As an Account Manager, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to do this during the interview. Consider role-playing with a friend to refine your approach.
✨Be Proactive and Organised
During the interview, convey your proactive nature and organisational skills. Discuss how you manage your workload effectively in fast-paced environments and provide examples of how you’ve maintained structured engagement with customers in the past.