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- Tasks: Support the Store Manager in driving performance and delivering exceptional customer service.
- Company: Join Big Yellow Self Storage, a leader in the storage industry.
- Benefits: Competitive salary, bonuses, extra holiday, and great perks like gym discounts.
- Why this job: Lead a dynamic team and make a real impact in a fun environment.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Enjoy social events, family-friendly policies, and opportunities for personal growth.
The predicted salary is between 24600 - 31300 £ per year.
Responsible for supporting the Store Manager in driving store performance and developing the team, delivering exceptional customer service and operating according to company values.
Base Pay: £29,627 per annum (OTE £32,589).
Hours: 40 hours per week, 5 out of 7 days, early and late shifts covering opening and closing times.
Benefits:
- Competitive rates reviewed annually
- Quarterly team bonuses average 10‑12% (max 25%)
- Additional day off for your birthday
- 28 days holiday entitlement, increasing with service
- Training and support from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family‑friendly policies including enhanced maternity, paternity, adoption packages
- Free on‑site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for a charity partner
- Access to wellbeing support and employee assistance programme (EAP)
Responsibilities:
- Lead from the front and work shoulder to shoulder with the team
- Manage, recognise and reward the team whilst maximising store performance
- Identify potential in staff to build a strong talent pipeline
- Create a positive work environment
- Own the store’s financial contribution to drive sales and control costs
- Ensure the highest level of customer service
- Maintain commercial awareness of competitors to improve performance
- Take responsibility for all store operations in the Store Manager’s absence, including cleanliness, safety, security and accurate administration
- Encourage a positive and flexible approach to daily management of the store/team
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Sales, Customer Service, and Management – Retail industry
Assistant Store Manager in Epsom employer: Big Yellow Self Storage
Contact Detail:
Big Yellow Self Storage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Epsom
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine, so try role-playing with a friend or in front of a mirror. Remember, it's all about showcasing your leadership skills and customer service experience!
✨Tip Number 3
When you get the chance, ask insightful questions during the interview. This shows your interest in the role and helps you understand if the company is the right fit for you. Think about what you want to know about the team dynamics or store performance expectations.
✨Tip Number 4
After your interview, don’t forget to send a thank-you email! It’s a simple way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Store Manager in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight any previous management experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Leadership Skills: As an Assistant Store Manager, we want to see your leadership potential. Share examples of how you've motivated a team or improved store performance in your application to demonstrate your capability.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Big Yellow Self Storage
✨Know the Company Inside Out
Before your interview, make sure you research Big Yellow Self Storage thoroughly. Understand their values, mission, and what sets them apart in the storage industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, recognised achievements, or improved performance. Be ready to discuss how you can create a positive work environment.
✨Emphasise Customer Service Excellence
Exceptional customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Be prepared to discuss how you would handle difficult situations and ensure that every customer leaves satisfied.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's performance, team dynamics, and future goals. This shows that you're not just interested in the job, but also in contributing to the company's success.
