At a Glance
- Tasks: Lead a dynamic team, drive store performance, and deliver exceptional customer service.
- Company: Join Big Yellow, a supportive and fun workplace with a family feel.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, and wellness support.
- Other info: Diverse and inclusive workplace welcoming all backgrounds.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Great leadership skills and a positive attitude are essential.
The predicted salary is between 29820 - 29820 € per year.
Location: West Molesey (KT8 2QZ)
Salary: £29,820 per annum plus bonus and benefits
Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you:
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing:
As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your teams development. You will need to be aligned with our values, your team and delivering exceptional customer service. Some of your core responsibilities will be:
- Leading from the front and working shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identifying the potential of your team to ensure there is a strong pipeline of talent
- Supporting in creating a working environment where people are happy to come into work
- Ownership of store financial contribution in order to drive sales and control costs
- Ensuring you and your team always provide the highest level of customer service
- Maintaining commercial awareness of competitors to improve team and store performance
- Taking responsibility for all aspects of store operations in the Store Managers absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
- Encouraging a positive and flexible approach to daily management of the store/team
About The Organisation:
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing whatever the challenge.
We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch.
We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Locations
Assistant Store Manager in Surrey, West Molesey employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
At Big Yellow, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of our employees. Located in West Molesey, our team enjoys competitive pay, generous benefits including bonuses, additional leave for birthdays, and opportunities for personal and professional growth. With a strong emphasis on teamwork and community, we foster an environment where every individual is valued, making it a rewarding place to build a meaningful career.
Contact Detail:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Surrey, West Molesey
✨Tip Number 1
Get to know the company culture! Before your interview, check out Big Yellow's social media and website. Understanding their values and vibe will help you connect better during the chat.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or solved a problem. Be ready to share these experiences, as they’ll show how you align with their focus on team development.
✨Tip Number 3
Show your passion for customer service! Prepare examples of how you've gone above and beyond for customers in the past. This will resonate well with their emphasis on exceptional service.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you're genuinely interested and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Assistant Store Manager in Surrey, West Molesey
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for helping others and your enthusiasm for the role.
Tailor Your Application:Make sure to tailor your application to the Assistant Store Manager role. Highlight your leadership skills and any relevant experience that aligns with our values and the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This helps us understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at .BIG YELLOW SELF STORAGE COMPANY LIMITED
✨Know the Company Culture
Before your interview, take some time to understand Big Yellow's culture and values. They emphasise a fun, supportive environment, so think about how your personality aligns with that. Be ready to share examples of how you've contributed to a positive team atmosphere in your previous roles.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate strong leadership abilities. Prepare specific examples of how you've successfully led a team, managed performance, or resolved conflicts. Highlight your passion for developing others and creating a happy workplace.
✨Prepare for Customer Service Scenarios
Exceptional customer service is key for this role. Think of situations where you went above and beyond for customers. Be ready to discuss how you would handle difficult customer interactions and ensure your team delivers top-notch service consistently.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your genuine interest in the role and the company. You might ask about the team's dynamics, opportunities for professional development, or how success is measured in the store. It’s a great way to engage with your interviewers!
