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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure exceptional customer service.
- Company: Join Big Yellow, a close-knit company focused on outstanding customer experiences.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, and wellness support.
- Why this job: Be part of a fun, supportive culture where every day is different and teamwork thrives.
- Qualifications: Looking for passionate leaders with a positive attitude and a desire to inspire.
- Other info: Diversity and inclusion are key; all backgrounds are welcome to apply.
The predicted salary is between 35000 - 43000 £ per year.
About The Role
Location: Oxford
Salary: £39,264 per annum (OTE £43,190) plus benefits
Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you:
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing:
The role of a Store Manager is key to the success of store performance and your teams development, so you will need to be aligned with our values, your team and delivering exceptional customer service. Some of your core responsibilities will be:
- Leading from the front and work shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure there is a strong pipeline of talent
- Create a working environment where people are happy to come into work
- Full ownership of store financial contribution in order to drive sales and control costs
- Ensure you and your team always provide the highest level of customer service
- Maintain commercial awareness of competitors to improve team and store performance
- Ensure you take accountability for all aspects of store operations, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
- Promote a positive and flexible approach to daily management of your store/team
About The Organisation:
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created – a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work – we also encourage our teams to socialise, connect, and celebrate their successes together. So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Store Manager employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
Contact Detail:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Big Yellow's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but are genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you motivated your team or improved performance, as this will resonate well with the role of Store Manager.
✨Tip Number 3
Research the local market and competitors in Oxford. Being able to discuss your insights on how to improve store performance and customer service will demonstrate your commercial awareness and commitment to the role.
✨Tip Number 4
Showcase your passion for customer service. Prepare anecdotes that highlight your dedication to providing exceptional experiences for customers, as this is a key aspect of the Store Manager role at Big Yellow.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, leadership skills, and customer service. Use specific examples that demonstrate your ability to lead a team and drive store performance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and passion for the role. Mention why you want to work at Big Yellow and how your values align with theirs. Be sure to include examples of how you've successfully managed teams or improved customer experiences.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you motivate and develop your team. Provide examples of how you've recognised and rewarded team members in previous roles.
Highlight Your Customer Service Experience: Since exceptional customer service is key to this role, include specific instances where you've gone above and beyond to ensure customer satisfaction. This will show that you understand the importance of creating a positive customer journey.
How to prepare for a job interview at .BIG YELLOW SELF STORAGE COMPANY LIMITED
✨Showcase Your Leadership Skills
As a Store Manager, your ability to lead and inspire your team is crucial. Prepare examples of how you've successfully managed teams in the past, highlighting your leadership style and how it aligns with the company's values.
✨Demonstrate Customer Service Excellence
Big Yellow places a strong emphasis on exceptional customer service. Be ready to discuss specific instances where you went above and beyond for customers, and how you plan to instil this ethos within your team.
✨Understand the Company Culture
Familiarise yourself with Big Yellow's culture and values. During the interview, express how your personality and work ethic align with their focus on integrity, empathy, and a positive workplace environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to team management, sales performance, and customer interactions, and be prepared to explain your thought process and actions.
