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- Tasks: Help customers through life-changing moments while maximising sales and providing top-notch service.
- Company: Join Big Yellow, the UK's favourite self-storage company, leading the industry since 1999.
- Benefits: Enjoy quarterly bonuses, 28 days holiday, and family-friendly policies.
- Why this job: Be part of a unique role that combines customer service, sales, and facilities management in a supportive environment.
- Qualifications: We're looking for friendly, warm individuals who love helping others and are eager to learn.
- Other info: We embrace diversity and welcome applicants from all backgrounds.
The predicted salary is between 20600 - 29500 £ per year.
Role: Full Time Sales Advisor
Location: Staines
Salary: £25,654 per annum (OTE £28,504) plus benefits
Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
Who we are
Big Yellow is the UK's favourite self storage company. We don't sell space here, we're here to help with life changing situations - whether that's moving home or welcoming a new family member, we're here to make that transition as easy and stress free as possible. We’ve been leaders in UK self storage since 1999 and are all over the country with more than 100 stores. We're on a mission to become an even greener business and we're already seeing some progressive results– from solar power to paperless transactions.
What you’ll be doing
When a customer visits our stores, their experience starts with you. As a Sales Advisor, you’re not just sitting at a till and you’re definitely not moving boxes - you’re helping people through the biggest moments of their lives. This is a hybrid role: part customer service, part sales and part facilities management. Here are some of the things you’ll get up to day-to-day:
- With a good understanding of our customers' needs you’ll help them decide what the best solution is for them.
- You’ll maximise sales at every opportunity through promoting our products and services.
- You’ll offer the highest quality of customer service in person, via email or phone.
- Completing daily health and safety walkarounds you’ll help to maintain the general cleanliness of the site.
- You’ll carry out general administrative tasks on our database.
Who we’re looking for
We’re ripping up the recruitment rulebook and proudly putting personality over CV credentials. Are you:
- Friendly, warm and do you enjoy meeting people from different walks of life?
- A great listener with a genuine interest in helping people?
- Able to work well both on your own and as part of a close-knit team?
- Hungry to learn and wanting to expand your skill set?
- Good at managing your time?
What we can give to you
At Big Yellow, we’re big about our people and we make sure we look after them. Here is just a flavour of some of the perks we offer:
- Quarterly bonuses averaging around 10-12% a year of salary.
- 28 days holidays (that includes taking bank holidays into account).
- Plus an additional day off for your birthday.
- Great pension and sharesave schemes.
- Travel benefits - cycle to work scheme/ free onsite parking and season ticket loans.
- Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave.
- Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and days off for volunteering.
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know.
Sales Advisor in Staines employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
Contact Detail:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Staines
✨Tip Number 1
Familiarise yourself with Big Yellow's mission and values. Understanding their commitment to customer service and sustainability will help you align your responses during the interview, showing that you're genuinely interested in their ethos.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully helped customers or resolved issues. This will demonstrate your ability to provide excellent customer service, which is crucial for the Sales Advisor role.
✨Tip Number 3
Practice your listening skills. Since the role requires understanding customer needs, being able to actively listen and respond appropriately will set you apart. Consider role-playing scenarios with a friend to enhance this skill.
✨Tip Number 4
Show enthusiasm for learning and personal development. Big Yellow values candidates who are eager to expand their skill set, so be ready to discuss how you plan to grow within the company and contribute to its success.
We think you need these skills to ace Sales Advisor in Staines
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Big Yellow is looking for in a Sales Advisor. Highlight key responsibilities and required skills, such as customer service and sales abilities.
Tailor Your CV: Customise your CV to reflect the qualities and experiences that align with the role. Emphasise your interpersonal skills, ability to work in a team, and any relevant experience in customer service or sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for helping people. Use specific examples from your past experiences to demonstrate how you meet the criteria outlined in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at .BIG YELLOW SELF STORAGE COMPANY LIMITED
✨Show Your Personality
Big Yellow values personality over CV credentials, so be yourself! Share your experiences and how they relate to helping others. A warm and friendly approach will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help someone, as this role is all about making transitions easier for customers.
✨Understand the Company Values
Familiarise yourself with Big Yellow's mission and values, especially their commitment to sustainability and customer care. Showing that you align with their goals will make a positive impression.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the company. Inquire about their initiatives for employee development or how they maintain a positive work environment, which reflects your eagerness to grow within the company.
