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For Companies At a Glance
- Tasks: Engage customers, maximise sales, and maintain store standards with a supportive team.
- Company: Join Big Yellow, a close-knit company focused on outstanding customer experiences and employee wellbeing.
- Benefits: Enjoy competitive pay, bonuses, extra holiday for your birthday, and wellness support.
- Why this job: Experience a fun, varied role in a supportive culture that values your personality and passion.
- Qualifications: No specific experience required; just bring your warm attitude and desire to help others.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 20400 - 28400 £ per year.
About The Role
Role: Full Time Sales Advisor
Location: Cheltenham
Salary: £25,400 per annum (OTE £27,940) plus benefits
Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you
We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there's a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing
With support and guidance from your managers, a Full Time Sales Advisor plays a key role in improving store performance and upholding high presentation standards, so you will need to be aligned with our values, focused on building relationships and providing exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:
- Delivering excellent customer service in person, via email or on the telephone
- Maximising sales at every opportunity to help improve the performance of the store
- Work collaboratively in your team, helping to maintain a happy working environment
- Assist in all aspects of store operations, including maintaining the cleanliness and maintenance of the store
- Complying with health and safety standards, monitoring store security and ensure accurate completion of administration
About The Organisation
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing whatever the challenge.
We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have a warm and friendly manner, great listening skills, a genuine desire to help others, a positive attitude and are not afraid of a challenge, please get in touch.
We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Sales Advisor - Full Time in Cheltenham employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
Contact Detail:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Full Time in Cheltenham
✨Tip Number 1
Familiarise yourself with Big Yellow's values and culture. During your interactions, whether in person or over the phone, demonstrate how your personality aligns with their emphasis on integrity, empathy, and a genuine passion for helping others.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond to assist customers in previous roles. This will highlight your ability to deliver exceptional service, which is crucial for the Sales Advisor position.
✨Tip Number 3
Be ready to discuss your teamwork experience. Since the role involves working collaboratively, think of instances where you contributed to a positive team environment and how you helped maintain morale among colleagues.
✨Tip Number 4
Prepare to talk about your adaptability and enthusiasm for varied tasks. The job description mentions that no two days are the same, so share examples of how you've thrived in dynamic environments and tackled challenges with a positive attitude.
We think you need these skills to ace Sales Advisor - Full Time in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Advisor role. Emphasise your customer service experience, teamwork abilities, and any sales achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for helping others. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to the team at Big Yellow.
Showcase Your Soft Skills: In your application, highlight soft skills such as empathy, communication, and a positive attitude. These are crucial for a Sales Advisor role where building relationships with customers is key.
Express Enthusiasm for the Role: Convey your excitement about the opportunity to work at Big Yellow. Mention why you admire their company culture and how you align with their values of integrity and a can-do attitude.
How to prepare for a job interview at .BIG YELLOW SELF STORAGE COMPANY LIMITED
✨Show Your Personality
Big Yellow values personality just as much as skills. Be yourself during the interview and let your warmth and friendliness shine through. This will help you connect with the interviewers and demonstrate that you align with their company culture.
✨Demonstrate Customer Service Skills
Since the role involves delivering excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your listening skills and ability to empathise, as these are key traits they are looking for.
✨Emphasise Teamwork
The job requires collaboration within a small team. Share instances where you successfully worked in a team environment, showcasing your ability to maintain a positive atmosphere and support your colleagues.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or maintaining store standards. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and commitment to high standards.
