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For Companies At a Glance
- Tasks: Lead a dynamic team, drive store performance, and deliver exceptional customer service.
- Company: Join Big Yellow, a close-knit company with a fun and supportive culture.
- Benefits: Competitive pay, bonuses, extra holiday, and wellness support.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Strong leadership skills and a passion for supporting your team.
- Other info: Embrace a diverse workplace where your personality truly matters.
The predicted salary is between 23800 - 31800 £ per year.
About The Role
Location: Portsmouth
Salary: £27,874 per annum plus bonus and benefits
Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing
As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your teams development. Some of your core responsibilities will be:
- Leading from the front and work shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure there is a strong pipeline of talent
- Support in creating a working environment where people are happy to come into work
- Ownership of store financial contribution in order to drive sales and control costs
- Ensure you and your team always provide the highest level of customer service
- Maintain commercial awareness of competitors to improve team and store performance
- Ensure you take responsibility for all aspects of store operations in the Store Managers absence
- Encourage a positive and flexible approach to daily management of the store/team
About The Organisation
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same.
We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Assistant Store Manager in Portsmouth employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
Contact Detail:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Big Yellow's social media and website. Understanding their values and vibe will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or solved a problem. Be ready to share these experiences during your interview to demonstrate your skills and passion for helping others.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering exceptional service, which is key for the Assistant Store Manager role.
✨Tip Number 4
Don't forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or store operations. This shows your interest and helps you figure out if it's the right place for you.
We think you need these skills to ace Assistant Store Manager in Portsmouth
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Highlight your passion for customer service and teamwork, as these are key to fitting in with our culture.
Tailor Your Application: Make sure to tailor your application to the Assistant Store Manager role. Use keywords from the job description to show that you understand what we’re looking for and how you can contribute to our team.
Highlight Leadership Skills: Since this role involves leading a team, be sure to showcase any leadership experience you have. Talk about how you've motivated others and driven success in previous roles – we love a bit of get up and go!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at .BIG YELLOW SELF STORAGE COMPANY LIMITED
✨Know the Company Culture
Before your interview, take some time to understand Big Yellow's culture and values. They emphasise a fun, supportive environment, so think about how your personality aligns with that. Be ready to share examples of how you've contributed to a positive team atmosphere in your previous roles.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate strong leadership abilities. Prepare specific examples of how you've led a team, recognised individual contributions, and maximised performance. Highlight any experiences where you’ve inspired or supported your colleagues to achieve their best.
✨Emphasise Customer Service Excellence
Big Yellow values exceptional customer service, so be prepared to discuss your approach to ensuring customers have a great experience. Think of situations where you went above and beyond for a customer and how that impacted your team’s performance.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Practice responses to potential situations you might face as an Assistant Store Manager, such as managing a difficult team dynamic or addressing a customer complaint effectively.