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For Companies At a Glance
- Tasks: Lead a dynamic team, drive store performance, and deliver exceptional customer service.
- Company: Join Big Yellow, a close-knit company with a fun and supportive culture.
- Benefits: Competitive salary, bonuses, extra day off for your birthday, and 28 days holiday.
- Why this job: Make a real impact while developing your leadership skills in a varied role.
- Qualifications: Strong leadership skills and a positive attitude are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 40000 - 44000 £ per year.
About The Role
Location: Kingston North
Salary: £40,376 per annum (OTE £44,413) plus benefits
Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing
The role of a Store Manager is key to the success of store performance and your teams development, so you will need to be aligned with our values, your team and delivering exceptional customer service. Some of your core responsibilities will be:
- Leading from the front and work shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure there is a strong pipeline of talent
- Create a working environment where people are happy to come into work
- Full ownership of store financial contribution in order to drive sales and control costs
- Ensure you and your team always provide the highest level of customer service
- Maintain commercial awareness of competitors to improve team and store performance
- Ensure you take accountability for all aspects of store operations, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
- Promote a positive and flexible approach to daily management of your store/team
About The Organisation
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing whatever the challenge.
We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch.
We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Store Manager in Kingston upon Thames employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
Contact Detail:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Kingston upon Thames
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Big Yellow. Check out their social media and website to understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit!
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a challenge. Be ready to share these during your interview to demonstrate your skills and how you align with their focus on team development.
✨Tip Number 3
Show your passion for customer service! Big Yellow values exceptional customer experiences, so be prepared to discuss how you've gone above and beyond for customers in the past. This will help you stand out as someone who truly cares about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager in Kingston upon Thames
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t just list your skills; let your personality shine through in your application. Share your passion for customer service and how you connect with your team.
Tailor Your Application: Make sure to align your experience with the role of Store Manager. Highlight any leadership roles or customer service experiences that showcase your ability to manage a team and drive store performance.
Be Honest About Your Experience: If you don’t tick every box in the job description, don’t sweat it! We value personality and potential just as much as experience. Be upfront about what you bring to the table and your eagerness to learn.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at .BIG YELLOW SELF STORAGE COMPANY LIMITED
✨Know Your Store Inside Out
Before the interview, make sure you research the store's performance, values, and customer service approach. Familiarise yourself with their competitors and think about how you can contribute to improving store performance. This shows your genuine interest in the role and helps you stand out.
✨Showcase Your Leadership Style
As a Store Manager, you'll need to lead your team effectively. Prepare examples of how you've motivated and developed your team in the past. Highlight your ability to create a positive work environment and how you recognise and reward team members for their efforts.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to delivering exceptional customer service. Share specific instances where you've gone above and beyond for customers or resolved issues effectively. This aligns with the company's focus on providing a great customer experience.
✨Emphasise Your Adaptability
The role involves managing various tasks and challenges daily. Be prepared to talk about how you've adapted to changing situations in previous roles. Highlight your flexibility and willingness to take on new challenges, which is key to thriving in a dynamic store environment.
