At a Glance
- Tasks: Lead a team, provide excellent customer service, and manage store operations.
- Company: Join a supportive team at Big Yellow Self Storage.
- Benefits: Competitive salary, quarterly bonuses, generous holiday, and career development opportunities.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real impact while enjoying a work-life balance and clear progression paths.
- Qualifications: Proactive attitude, strong communication skills, and a passion for helping others.
The predicted salary is between 29540 - 29540 £ per year.
About The Role
Location: Chelmsford (CM1 3AG)
Salary & Benefits
- £29,540 per year + quarterly bonus + excellent benefits
- Competitive annual salary
- Quarterly team bonus (typically averaging 10-12%)
- Annual salary reviews
- Generous pension scheme
- Sharesave scheme
- Free on-site parking
- Long-service reward vouchers
- 28 days' holiday, increasing with service
- An extra day off for your birthday
- Enhanced parental and adoption leave packages
- Discounted gym memberships
- Paid volunteering day each year
- Regular social events and team activities
Work-Life Balance
We understand that having time for life outside work matters.
Working pattern: 40 hours per week, Any 5 days from 7
Fair and advanced rota planning
You won't be expected to work every weekend
Predictable schedules to help you plan personal commitments
Shift times:
- Weekdays: 8:15am - 4:45pm, or 9:15am - 5:45pm
- Saturday: 8:45am - 5:45pm
- Sunday: 9:45am - 4:15pm
Training & Career Development
No storage industry experience? No problem. From your first day, you'll receive:
- A comprehensive induction programme
- Ongoing coaching and mentoring
- Support from a dedicated Learning & Development specialist
- Access to e-learning and classroom-based training
- Clear career progression opportunities
- Guidance from an experienced management team
This is a varied, customer-focused position where you'll help people during important life moments such as moving home, renovating, travelling or needing extra space. You'll be working closely with the Store Manager to help drive success of store performance and your team's development. This is not a warehouse role.
Key responsibilities:
- Leading from the front with your team
- Encourage a positive and flexible approach to daily management of the store/team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure a strong pipeline of talent
- Ownership of store financial contribution in order to drive sales and control costs
- Providing friendly, professional customer service in person, by phone and email
- Understanding customer requirements and recommending suitable storage solutions
- Building positive relationships with customers and your team
- Supporting the day-to-day running of the store
- Working closely with colleagues to create a positive team environment
- Take responsibility for all aspects of store operations in the Store Manager's absence
Physical requirements: Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.
About You
We're looking for someone who:
- Is proactive, takes initiative and enjoys working closely with others to deliver strong results
- Enjoys helping people and providing excellent customer service
- Is confident communicating face-to-face, over the phone and by email
- Likes working as part of a team
- Can stay organised and manage multiple tasks
- Has a positive, can-do attitude
- Is comfortable using computer systems
- Takes pride in maintaining high standards
Could This Be the Right Role for You?
Ask yourself:
- Do you enjoy talking to customers and finding solutions to their needs?
- Are you looking for a role with predictable hours and genuine work-life balance?
- Would you like clear opportunities for training and career progression?
- Do you enjoy working in a supportive team environment?
- Are you motivated by bonuses and rewards for success?
- Do you want a role that combines customer service with variety and responsibility?
If so, we'd love to hear from you.
About The Organisation
We believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career. We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background. If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs. We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.
Assistant Store Manager in Essex employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
At Big Yellow Self Storage, we pride ourselves on being an excellent employer in Chelmsford, offering a competitive salary and a range of benefits including a quarterly bonus, generous holiday allowance, and a supportive work culture that values employee contributions. Our commitment to training and career development ensures that every team member has the opportunity to grow and thrive in their role, all while enjoying a healthy work-life balance with predictable hours and a positive team environment.
Contact Details:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruitment Team
