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- Tasks: Support the Store Manager and deliver top-notch customer service while maximizing sales.
- Company: Join Big Yellow, a leading self-storage company that values people and community.
- Benefits: Enjoy competitive pay, bonuses, extra holiday for your birthday, and great work-life balance.
- Why this job: Be part of a supportive team where your people skills can shine and make a difference.
- Qualifications: Bring a positive attitude, management experience, and a desire to learn and grow.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 26420 - 29062 £ per year.
Role: Assistant Store Manager / Location: Daventry / Salary: £26,420 per annum (OTE £29,062) plus benefits / Hours of work: 40 hours per week – any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times. About the Job Are you a people person looking to make a real difference? Do you have a “lead by example” management style? Are you driven to exceed targets? At Big Yellow our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It’s crucial that you’ll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. We like to think of ourselves as ‘people people’, so if a customer looks like they want a cup of tea, get the kettle on. Using your brilliant people skills, you’ll determine what our customers’ situation is and provide the relevant solutions and support they need. Whether it be; putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career. What we would like from you We love a bit of get up and go, so don’t be afraid of getting stuck into your work with passion and enthusiasm. As an Assistant Store Manager your main role is to support your Store Manager in all aspects of running your store, in order to grow and develop your business. Below are some of the key areas you will be required to fulfil: Provide the highest standards of customer service, in person, via email or phone Maximise sales at every opportunity through promoting the products and services available Be confident and comfortable negotiating day to day Complete daily health and safety walk arounds and help maintain the general cleanliness of the site Propose ideas for local marketing and assist with recruitment where necessary Carry out general administration tasks on our database (i.e. set up customer contracts and debt management) Take a flexible approach to working as part of a team or individually Take an equal share of responsibility by being a key holder and opening/closing your store Coach and develop your sales advisors Support your store manager in all aspects of running your store Support your store manager to grow and develop your business Find more out about life at Big Yellow Our ideal Assistant Store Manager will demonstrate A “can do” attitude, not afraid of getting stuck into your work Management experience demonstrating a lead by example attitude Strong listening skills with a genuine desire to help others and learn The ability to problem solve whilst building rapport with customers and colleagues Excellent prioritisation skills and ability to make decisions Enthusiasm and consistency with the ability to work alone or within a team Hunger to improve and learn new skills and a flexible approach to your working hours If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have. Find more out about our Culture What we give back to you At Big Yellow we believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees. Some of our excellent benefits include: Competitive rates of pay reviewed on an annual basis Quarterly bonuses averaging around 10-12% (up to a maximum of 25%) Additional day off for your Birthday Holiday entitlement increasing with service Training and support to help you develop a great career with us Great pension and sharesave scheme Social events throughout the year Family friendly policies to include enhanced maternity, paternity and adoption packages Free on -site parking Cycle to work scheme and gym discounts Vouchers for life events Day off to volunteer for one of our charity partners At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know JBRP1_UKTJ
.BIG YELLOW SELF STORAGE COMPANY LIMITED | Assistant Store Manager | daventry employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
Contact Detail:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land .BIG YELLOW SELF STORAGE COMPANY LIMITED | Assistant Store Manager | daventry
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Since the role emphasizes a warm and welcoming approach, share specific examples of how you've gone above and beyond to help customers in previous positions.
✨Tip Number 2
Highlight your management experience by discussing how you've led teams in the past. Use concrete examples to demonstrate your 'lead by example' style and how it positively impacted your team’s performance.
✨Tip Number 3
Prepare to discuss your sales skills and any relevant achievements. Since maximizing sales is a key part of the role, be ready to talk about how you’ve successfully promoted products or services in previous jobs.
✨Tip Number 4
Familiarize yourself with local marketing strategies. Since proposing ideas for local marketing is part of the job, think of creative ways you could attract customers to the store and be prepared to share these ideas during your interview.
We think you need these skills to ace .BIG YELLOW SELF STORAGE COMPANY LIMITED | Assistant Store Manager | daventry
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Assistant Store Manager position. Highlight key responsibilities and required skills, such as customer service excellence and management experience, to tailor your application.
Showcase Your People Skills: In your cover letter and CV, emphasize your ability to connect with customers and colleagues. Provide examples of how you've successfully managed teams or provided exceptional customer service in previous roles.
Demonstrate a 'Can Do' Attitude: Use specific examples from your past experiences that illustrate your proactive approach and willingness to take on challenges. This aligns with the company's desire for candidates who are enthusiastic and ready to get stuck in.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of Big Yellow. Mention your flexibility, problem-solving skills, and any relevant experience that shows you can contribute to their team and business growth.
How to prepare for a job interview at .BIG YELLOW SELF STORAGE COMPANY LIMITED
✨Show Your People Skills
As an Assistant Store Manager, your ability to connect with customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you can make customers feel welcome and valued.
✨Demonstrate Leadership Qualities
Highlight your management experience and your 'lead by example' approach. Discuss specific instances where you've motivated a team or resolved conflicts, showcasing your ability to support your Store Manager effectively.
✨Prepare for Sales Discussions
Since maximizing sales is a key part of the role, come ready to discuss your sales strategies. Share any successful sales techniques you've used and be prepared to role-play a sales scenario during the interview.
✨Emphasize Flexibility and Initiative
The job requires a flexible approach to working hours and tasks. Be ready to talk about times when you've adapted to changing situations or taken the initiative to solve problems, demonstrating your commitment to the team's success.
