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- Tasks: Provide exceptional customer service and consultative sales support via calls and live chat.
- Company: Join Big Yellow, a dynamic team with a family feel and strong growth.
- Benefits: Earn £13.26 per hour, plus bonuses, 28 days holiday, and health benefits.
- Why this job: Make a real impact by helping customers while developing your skills in a supportive environment.
- Qualifications: Enthusiasm, good communication skills, and a self-motivated team player.
- Other info: Enjoy career growth opportunities, training, and a fun, inclusive workplace.
The predicted salary is between 13 - 16 £ per hour.
Part Time Customer Sales Consultant based at our Head Office in Bagshot, Surrey, £13.26 per hour, plus bonus and benefits, 15 hours per week across 2 days (working from home available).
As a Customer Sales Consultant, you will provide exceptional service and offer a consultative sales approach to meet our customers' needs. Whether you are answering inbound calls or effectively communicating via live chat, you are an essential support to the store teams. Through shared ambition, this dynamic team works together to achieve their targets.
What you will be doing:
- Enthusiasm and drive to meet your targets
- Liaising with customers via inbound calls and live chat
- Communicate effectively and build relationships with customers
- Effectively question customers to establish their needs, demonstrating empathy and providing solutions to support them
- Confident in closing a sales opportunity
- Self-motivated and a good team player
If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
What we give back to you:
- Quarterly bonuses averaging 8-10% a year of salary
- 28 days holidays (that includes taking bank holidays into account)
- Plus an additional day off for your birthday and £50 of incentive vouchers
- Great pension and sharesave schemes
- Travel benefits: cycle to work scheme and free onsite parking
- Health benefits: access to employee assistance programme and gym discounts
- Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave
- Department incentives and social events
- Nurturing career support such as comprehensive induction training, development programmes, online resources, apprenticeships, workshops and a day off for volunteering
At Big Yellow, our employees are the backbone of our business. When customers contact our Customer Sales Support Centre, their journey begins with you. That's why it's essential to bring warmth, enthusiasm, and a welcoming attitude to every call, guiding customers through the buying process with confidence. This isn't your typical call centre role; we're a small, close-knit team based at our head office. Despite our rapid growth over the past 25 years, we've maintained a strong family feel. Our success comes from great people delivering outstanding customer experiences, encouraged by a culture of collaboration and recognition. With comprehensive training from day one, you'll be fully supported as you grow in your career.
At Big Yellow, we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Find out more about life at Big Yellow.
Part Time Customer Sales Consultant in Bagshot employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
Contact Detail:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Sales Consultant in Bagshot
✨Tip Number 1
Get to know the company culture! Before your interview, check out Big Yellow's website and social media. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice your sales pitch! Since you'll be closing sales opportunities, rehearse how you'd approach a customer. Think about how to ask questions that uncover their needs while showing empathy.
✨Tip Number 3
Show your enthusiasm! When you're on that call or live chat, let your passion for helping customers shine through. A positive attitude can make all the difference in building rapport.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you think your experience isn’t a perfect match, we value potential and personality. You might just be the right fit for us!
We think you need these skills to ace Part Time Customer Sales Consultant in Bagshot
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring that energy to our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it doesn’t match every single qualification. We value diverse backgrounds, so show us how your skills can contribute to our success!
Be Personable: Since this role involves building relationships with customers, use a friendly tone in your application. Let us know how you connect with people and provide solutions to their needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at .BIG YELLOW SELF STORAGE COMPANY LIMITED
✨Know the Company
Before your interview, take some time to research Big Yellow. Understand their values, culture, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Sales Consultant, effective communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully built relationships with customers in the past, whether through calls or live chat.
✨Demonstrate Empathy
During the interview, be ready to discuss how you would handle various customer scenarios. Show that you can empathise with customers' needs and provide tailored solutions. This will highlight your consultative sales approach, which is crucial for the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or company culture. This shows you're engaged and eager to learn more about your potential future workplace.
