At a Glance
- Tasks: Provide exceptional customer service and consultative sales support via calls and live chat.
- Company: Join Big Yellow, a dynamic team with a family feel and strong growth.
- Benefits: Enjoy competitive salary, bonuses, 28 days holiday, and health benefits.
- Other info: Comprehensive training and career development opportunities await you.
- Why this job: Make a real impact by helping customers while growing your career in a supportive environment.
- Qualifications: Enthusiasm, self-motivation, and effective communication skills are key.
About The Role
Full Time Customer Sales Consultant based at our Head Office in Bagshot, Surrey, £26,515 per annum, plus bonus and benefits, 37.5 hours per week including weekdays and weekends (working from home available).
As a Customer Sales Consultant, you'll provide exceptional service and offer a consultative sales approach to meet our customers' needs. Whether you're answering inbound calls or effectively communicating via live chat, you're an essential support to the store teams. Through shared ambition, this dynamic team works together to achieve their targets.
What you will be doing:
- Enthusiasm and drive to meet your targets
- Liaising with customers via inbound calls and live chat
- Communicate effectively and build relationships with customers
- Effectively question customers to establish their needs, demonstrating empathy and providing solutions to support them
- Confident in closing a sales opportunity
- Self-motivated and a good team player
If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
What we give back to you:
- Quarterly bonuses averaging 8-10% a year of salary
- 28 days holidays (that includes taking bank holidays into account)
- Plus an additional day off for your birthday and £50 of incentive vouchers
- Great pension and sharesave schemes
- Travel benefits, cycle to work scheme and free onsite parking
- Health benefits, access to employee assistance programme and gym discounts
- Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave
- Department incentives and social events
- Nurturing career support such as comprehensive induction training, development programmes, online resources, apprenticeships, workshops and a day off for volunteering
About The Organisation
At Big Yellow, our employees are the backbone of our business. When customers contact our Customer Sales Support Centre, their journey begins with you. That's why it's essential to bring warmth, enthusiasm, and a welcoming attitude to every call, guiding customers through the buying process with confidence. This isn't your typical call centre role; we're a small, close-knit team based at our head office. Despite our rapid growth over the past 25 years, we've maintained a strong family feel. Our success comes from great people delivering outstanding customer experiences, encouraged by a culture of collaboration and recognition. With comprehensive training from day one, you'll be fully supported as you grow in your career. At Big Yellow, we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Full Time Customer Sales Consultant in Bagshot employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
At Big Yellow, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment at our Head Office in Bagshot, Surrey. As a Full Time Customer Sales Consultant, you'll enjoy competitive benefits including quarterly bonuses, generous holiday allowances, and comprehensive career development opportunities, all while being part of a close-knit team that values collaboration and recognition. Our commitment to employee well-being and growth ensures that you can thrive both personally and professionally in a role that truly makes a difference.
Contact Details:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruitment Team
