At a Glance
- Tasks: Provide exceptional customer service and consultative sales support via calls and live chat.
- Company: Join Big Yellow, a dynamic team with a family feel and strong growth.
- Benefits: Enjoy competitive salary, bonuses, 28 days holiday, and health benefits.
- Other info: Comprehensive training and career development opportunities await you.
- Why this job: Make a real impact by helping customers while growing your career in a supportive environment.
- Qualifications: Enthusiasm, self-motivation, and effective communication skills are key.
About The Role
Full Time Customer Sales Consultant based at our Head Office in Bagshot, Surrey, £26,515 per annum, plus bonus and benefits, 37.5 hours per week including weekdays and weekends (working from home available).
As a Customer Sales Consultant, you'll provide exceptional service and offer a consultative sales approach to meet our customers' needs. Whether you're answering inbound calls or effectively communicating via live chat, you're an essential support to the store teams. Through shared ambition, this dynamic team works together to achieve their targets.
What you will be doing:
- Enthusiasm and drive to meet your targets
- Liaising with customers via inbound calls and live chat
- Communicate effectively and build relationships with customers
- Effectively question customers to establish their needs, demonstrating empathy and providing solutions to support them
- Confident in closing a sales opportunity
- Self-motivated and a good team player
If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
What we give back to you:
- Quarterly bonuses averaging 8-10% a year of salary
- 28 days holidays (that includes taking bank holidays into account)
- Plus an additional day off for your birthday and £50 of incentive vouchers
- Great pension and sharesave schemes
- Travel benefits, cycle to work scheme and free onsite parking
- Health benefits, access to employee assistance programme and gym discounts
- Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave
- Department incentives and social events
- Nurturing career support such as comprehensive induction training, development programmes, online resources, apprenticeships, workshops and a day off for volunteering
About The Organisation
At Big Yellow, our employees are the backbone of our business. When customers contact our Customer Sales Support Centre, their journey begins with you. That's why it's essential to bring warmth, enthusiasm, and a welcoming attitude to every call, guiding customers through the buying process with confidence. This isn't your typical call centre role; we're a small, close-knit team based at our head office. Despite our rapid growth over the past 25 years, we've maintained a strong family feel. Our success comes from great people delivering outstanding customer experiences, encouraged by a culture of collaboration and recognition. With comprehensive training from day one, you'll be fully supported as you grow in your career. At Big Yellow, we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Full Time Customer Sales Consultant in Bagshot employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
At Big Yellow, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment at our Head Office in Bagshot, Surrey. As a Full Time Customer Sales Consultant, you'll enjoy competitive benefits including quarterly bonuses, generous holiday allowances, and comprehensive career development opportunities, all while being part of a close-knit team that values collaboration and recognition. Our commitment to employee well-being and growth ensures that you can thrive both personally and professionally in a role that truly makes a difference.
Contact Details:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Customer Sales Consultant in Bagshot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at .BIG YELLOW SELF STORAGE COMPANY LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like .BIG YELLOW SELF STORAGE COMPANY LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Full Time Customer Sales Consultant in Bagshot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to .BIG YELLOW SELF STORAGE COMPANY LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at .BIG YELLOW SELF STORAGE COMPANY LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at .BIG YELLOW SELF STORAGE COMPANY LIMITED!
How to prepare for a job interview at .BIG YELLOW SELF STORAGE COMPANY LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
