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- Tasks: Support the Store Manager in running the store and providing excellent customer service.
- Company: Big Yellow is a people-focused company dedicated to creating a welcoming environment for customers.
- Benefits: Enjoy competitive pay, bonuses, extra holiday for your birthday, and great work-life balance perks.
- Why this job: Join a vibrant team where your people skills can shine and make a real impact.
- Qualifications: Management experience and a positive attitude are key; we value enthusiasm over perfect qualifications.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 27017 - 29718 £ per year.
Role: Assistant Store Manager
Location: Peterborough
Salary: £27,017 per annum (OTE £29,718) plus benefits
Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the store's opening and closing times.
About the Job
Are you a people person looking to make a real difference? Do you have a “lead by example” management style? Are you driven to exceed targets? At Big Yellow, our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It's crucial that you have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. We like to think of ourselves as ‘people people', so if a customer looks like they want a cup of tea, get the kettle on. Using your brilliant people skills, you'll determine what our customers' situation is and provide the relevant solutions and support they need. Whether it be putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career.
What we would like from you
- Provide the highest standards of customer service, in person, via email or phone
- Maximise sales at every opportunity through promoting the products and services available
- Be confident and comfortable negotiating day to day
- Complete daily health and safety walk arounds and help maintain the general cleanliness of the site
- Propose ideas for local marketing and assist with recruitment where necessary
- Carry out general administration tasks on our database (i.e. set up customer contracts and debt management)
- Take a flexible approach to working as part of a team or individually
- Take an equal share of responsibility by being a key holder and opening/closing your store
- Coach and develop your sales advisors
- Support your store manager in all aspects of running your store
- Support your store manager to grow and develop your business
Our ideal Assistant Store Manager will demonstrate:
- A “can do” attitude, not afraid of getting stuck into your work
- Management experience demonstrating a lead by example attitude
- Strong listening skills with a genuine desire to help others and learn
- The ability to problem solve whilst building rapport with customers and colleagues
- Excellent prioritisation skills and ability to make decisions
- Enthusiasm and consistency with the ability to work alone or within a team
- Hunger to improve and learn new skills and a flexible approach to your working hours
If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
What we give back to you
At Big Yellow, we believe in a good work-life balance, and promoting health and wellbeing is vital to the happiness of our employees. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis
- Quarterly bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement increasing with service
- Training and support to help you develop a great career with us
- Great pension and sharesave scheme
- Social events throughout the year
- Family friendly policies to include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for life events
- Day off to volunteer for one of our charity partners
At Big Yellow, we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know.
Assistant Store Manager in Peterborough employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
Contact Detail:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Peterborough
✨Tip Number 1
Showcase your people skills during the interview. Since the role emphasises customer interaction, be prepared to share examples of how you've successfully engaged with customers in the past.
✨Tip Number 2
Demonstrate your leadership style by discussing how you lead by example. Share specific instances where your management approach has positively impacted your team or sales performance.
✨Tip Number 3
Be ready to discuss your problem-solving abilities. Think of scenarios where you've had to think on your feet to resolve customer issues or improve store operations.
✨Tip Number 4
Research local marketing strategies that could benefit the store. Presenting your ideas during the interview can show your initiative and understanding of the business environment.
We think you need these skills to ace Assistant Store Manager in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and customer service. Use specific examples that demonstrate your ability to lead by example and exceed targets, as these are key qualities for the Assistant Store Manager role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your 'can do' attitude and provide examples of how you've successfully supported a team or improved customer experiences in previous roles.
Showcase Your People Skills: In your application, emphasise your strong listening skills and genuine desire to help others. Provide anecdotes that illustrate your ability to build rapport with customers and colleagues, as this is crucial for the position.
Highlight Flexibility and Initiative: Demonstrate your flexibility in working hours and your initiative in problem-solving. Mention any past experiences where you took on additional responsibilities or proposed ideas that benefited your team or store.
How to prepare for a job interview at .BIG YELLOW SELF STORAGE COMPANY LIMITED
✨Show Your People Skills
As an Assistant Store Manager, your ability to connect with customers is key. Be prepared to share examples of how you've provided excellent customer service in the past, and demonstrate your warm and welcoming nature during the interview.
✨Demonstrate Leadership Qualities
Highlight your management experience and your 'lead by example' approach. Discuss specific instances where you've coached or developed team members, as this aligns with the role's requirements.
✨Be Ready to Discuss Sales Strategies
Since maximising sales is a crucial part of the job, come equipped with ideas on how you would promote products and services. Share any successful sales techniques you've used before to show your proactive attitude.
✨Emphasise Flexibility and Teamwork
The role requires a flexible approach to working hours and being part of a team. Be ready to discuss how you've adapted to changing situations in previous jobs and how you contribute to a positive team environment.
