At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure exceptional customer service.
- Company: Join Big Yellow, a close-knit company focused on outstanding customer experiences.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, and wellness support.
- Other info: Diversity and inclusion are key; all backgrounds are welcome to apply.
- Why this job: Be part of a fun, supportive culture where every day is unique and rewarding.
- Qualifications: Looking for passionate leaders with a positive attitude and a desire to inspire.
The predicted salary is between 36000 - 44000 £ per year.
About The Role
Store Manager
Location:Bromley (BR1 3RB)
Salary & Benefits
£41,390 per year + quarterly bonus + excellent benefits
Join a supportive team where your contribution is recognised and rewarded.
What you'll receive:
- Competitive annual salary
- Quarterly team bonus (typically averaging 10–12%)
- Annual salary reviews
- Generous pension scheme
- Sharesave scheme
- Free on-site parking
- Long-service reward vouchers
- 28 days' holiday, increasing with service
- An extra day off for your birthday
- Enhanced parental and adoption leave packages
- Discounted gym memberships
- Paid volunteering day each year
- Regular social events and team activities
Work-Life Balance
We understand that having time for life outside work matters.
Working pattern:
- 40 hours per week
- Any 5 days from 7
- Fair and advanced rota planning
- You won't be expected to work every weekend
- Predictable schedules to help you plan personal commitments
Shift times:
Weekdays
- 8:15am – 4:45pm, or
- 9:15am – 5:45pm
Saturday
- 8:45am – 5:45pm
Sunday
- 9:45am – 4:15pm
Training & Career Development
No storage industry experience? No problem.
From your first day, you'll receive:
- A comprehensive induction programme
- Ongoing coaching and mentoring from your Area Manager
- Support from a dedicated Learning & Development specialist
- Access to e-learning and classroom-based training
- Clear career progression opportunities
- Guidance from an experienced management team
Whether you're looking to build new skills or develop a long-term career, we'll support your growth.
About the Role
The role of a Store Manager is vital in achieving strong store performance and supporting the development of your team. To be successful in this role you'll need to be aligned with our values and business goals, while inspiring and motivating your team to deliver outstanding results. The ideal candidate will demonstrate excellent leadership and communication skills, along with strong organisational abilities, be reliable and assured in making effective decisions. They should also be adaptable, customer focused and possess strong problem solving skills, with a keen eye for detail and committed to maintaining high standards.
This is not a warehouse role.
You'll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.
Key responsibilities:
- Leading from the front to inspire and motivate your team
- Encourage a positive and flexible approach to daily management of the store/team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure a strong pipeline of talent
- Full ownership of store financial contribution in order to drive sales and control costs
- Ensure you and your team always provide the highest level of customer service in person, by phone and email
- Understanding customer requirements and recommending suitable storage solutions
- Maintain commercial awareness of competitors to improve store performance
- Full ownership of the day-to-day running of the store
- Ensure you take accountability for all aspects of store performance and team development
Physical requirements:
Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.
About You
We're looking for someone who:
- Leads by example
- Has excellent leadership and communication skills
- Is highly organised and able to multi task
- Is at ease making decsions
- Can demonstrate good commercial awareness
- Enjoys helping people and providing excellent customer service
- Thrives working as part of a team and supporting their team to succeed
- Is proactive, positive and has a can-do attitude
- Takes pride in maintaining high standards
Could This Be the Right Role for You?
Ask yourself:
- Do you enjoy inspiring and motivating a team?
- Do you enjoy talking to customers and finding solutions to their needs?
- Are you looking for a role with predictable hours and genuine work-life balance?
- Would you like clear opportunities for training and career progression?
- Do you enjoy working in a supportive team environment?
- Are you motivated by bonuses and rewards for success?
- Do you want a role that combines customer service with variety and responsibility?
If so, we'd love to hear from you.
About Us
We believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career.
We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background.
If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs.
We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.
#J-18808-LjbffrStore Manager in London employer: Big Yellow Group plc
Big Yellow Group plc is an excellent employer, providing a dynamic work environment in Bromley where flexibility and work-life balance are prioritised. With a strong emphasis on employee development, you will have access to comprehensive training and clear pathways for career advancement, all while being part of a high-impact team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in London
✨Tip Number 1
Familiarise yourself with Big Yellow's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you are not just a fit for the role, but also for the company.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Use specific examples that highlight your ability to inspire and develop talent, as this is crucial for the Store Manager role.
✨Tip Number 3
Research the local market and competitors in Finchley East. Being able to discuss your insights on how to improve store performance and customer service will demonstrate your commercial awareness and proactive approach.
✨Tip Number 4
Showcase your passion for customer service during your conversations. Share stories of how you've gone above and beyond for customers in previous roles, as this aligns with Big Yellow's commitment to exceptional customer experiences.
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the role and the company. Mention how your values align with those of Big Yellow and provide examples of how you've successfully led teams in the past.
Showcase Your Leadership Skills:Emphasise your leadership style and how you motivate and develop your team. Include anecdotes that illustrate your ability to create a positive work environment and achieve store performance goals.
Highlight Customer Service Experience:Since exceptional customer service is key to this role, include specific instances where you have gone above and beyond to ensure customer satisfaction. This will show your understanding of the importance of customer experience in retail.
How to prepare for a job interview at Big Yellow Group plc
✨Show Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your approach to motivating and developing team members.
✨Emphasise Customer Service
Exceptional customer service is at the heart of this role. Be ready to discuss your strategies for ensuring high levels of customer satisfaction and how you handle challenging situations with customers.
✨Understand the Business
Familiarise yourself with the company's values and business model. Show that you understand the importance of financial performance and how you can contribute to driving sales while controlling costs.
✨Be Personable and Authentic
The company values personality just as much as skills. Be yourself during the interview, showcasing your integrity, empathy, and passion for helping others. This will help you connect with the interviewers on a personal level.
