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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure exceptional customer service.
- Company: Join Big Yellow, a close-knit company focused on outstanding customer experiences.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, and wellness support.
- Why this job: Be part of a fun, supportive culture where every day is unique and rewarding.
- Qualifications: Looking for passionate leaders with a positive attitude and a desire to inspire.
- Other info: Diversity and inclusion are key; all backgrounds are welcome to apply.
The predicted salary is between 36000 - 44000 £ per year.
About The Role
Role: Store Manager / Location: Wembley / Salary: £40,376 per annum (OTE £44,413) plus benefits / Hours of work: 40 hours per week – 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you
We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing
The role of a Store Manager is key to the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:
- Leading from the front and work shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure there is a strong pipeline of talent
- Create a working environment where people are happy to come into work
- Full ownership of store financial contribution in order to drive sales and control costs
- Ensure you and your team always provide the highest level of customer service
- Maintain commercial awareness of competitors to improve team and store performance
- Ensure you take accountability for all aspects of store operations, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
- Promote a positive and flexible approach to daily management of your store/team
Find out more about a Store Role
About Us
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can‑do attitude, combined with always doing the right thing – whatever the challenge.
We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch.
We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Find out more about life at Big Yellow
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Contact Detail:
Big Yellow Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Big Yellow's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you are not just a fit for the role, but also for the company.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Use specific examples that highlight your ability to inspire and develop talent, as this is crucial for the Store Manager role.
✨Tip Number 3
Research the local market and competitors in Finchley East. Being able to discuss your insights on how to improve store performance and customer service will demonstrate your commercial awareness and proactive approach.
✨Tip Number 4
Showcase your passion for customer service during your conversations. Share stories of how you've gone above and beyond for customers in previous roles, as this aligns with Big Yellow's commitment to exceptional customer experiences.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with those of Big Yellow and provide examples of how you've successfully led teams in the past.
Showcase Your Leadership Skills: Emphasise your leadership style and how you motivate and develop your team. Include anecdotes that illustrate your ability to create a positive work environment and achieve store performance goals.
Highlight Customer Service Experience: Since exceptional customer service is key to this role, include specific instances where you have gone above and beyond to ensure customer satisfaction. This will show your understanding of the importance of customer experience in retail.
How to prepare for a job interview at Big Yellow Group plc
✨Show Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your approach to motivating and developing team members.
✨Emphasise Customer Service
Exceptional customer service is at the heart of this role. Be ready to discuss your strategies for ensuring high levels of customer satisfaction and how you handle challenging situations with customers.
✨Understand the Business
Familiarise yourself with the company's values and business model. Show that you understand the importance of financial performance and how you can contribute to driving sales while controlling costs.
✨Be Personable and Authentic
The company values personality just as much as skills. Be yourself during the interview, showcasing your integrity, empathy, and passion for helping others. This will help you connect with the interviewers on a personal level.
