At a Glance
- Tasks: Engage customers, maximise sales, and maintain store standards with a supportive team.
- Company: Join Big Yellow, a close-knit company focused on outstanding customer experiences and employee wellbeing.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, training, and wellness support.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Experience a fun, varied role in a supportive environment that values your personality and passion.
- Qualifications: No specific experience required; just bring your warm attitude and desire to help others.
The predicted salary is between 21800 - 29300 £ per year.
About The Role
Sales Advisor
Location: Twickenham (TW1 1DG)
Salary & Benefits
£26,950 per year + quarterly bonus + excellent benefits
Join a supportive team where your contribution is recognised and rewarded.
What you'll receive:
- Competitive annual salary
- Quarterly team bonus (typically averaging 10–12%)
- Annual salary reviews
- Generous pension scheme
- Sharesave scheme
- Free on-site parking
- Long-service reward vouchers
- 28 days' holiday, increasing with service
- An extra day off for your birthday
- Enhanced parental and adoption leave packages
- Discounted gym memberships
- Paid volunteering day each year
- Regular social events and team activities
Work-Life Balance
We understand that having time for life outside work matters.
Working pattern:
- 40 hours per week
- Any 5 days from 7
- Fair and advanced rota planning
- You won't be expected to work every weekend
- Predictable schedules to help you plan personal commitments
Shift times:
Weekdays
- 8:15am – 4:45pm, or
- 9:15am – 5:45pm
Saturday
- 8:45am – 5:45pm
Sunday
- 9:45am – 4:15pm
Training & Career Development
No storage industry experience? No problem.
From your first day, you'll receive:
- A comprehensive induction programme
- Ongoing coaching and mentoringSupport from a dedicated Learning & Development specialist
- Access to e-learning and classroom-based training
- Clear career progression opportunities
- Guidance from an experienced management team
About the Role
This is a varied, customer-focused position where you'll help people during important life moments such as moving home, renovating, travelling or needing extra space.
This is not a warehouse role. Click the below links to find out more.
Working at Big Yellow Self Storage: a job like no other
You'll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.
Key responsibilities:
- Providing friendly, professional customer service in person, by phone and email
- Understanding customer requirements and recommending suitable storage solutions
- Building positive relationships with customers
- Managing customer accounts and records accurately
- Supporting the day-to-day running of the store
- Maintaining high standards of cleanliness and presentation
- Following health, safety and security procedures
- Working closely with colleagues to create a positive team environment
Physical requirements:
Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.
About You
We're looking for someone who:
- Enjoys helping people and providing excellent customer service
- Is confident communicating face-to-face, over the phone and by email
- Likes working as part of a team
- Can stay organised and manage multiple tasks
- Has a positive, can-do attitude
- Is comfortable using computer systems
- Takes pride in maintaining high standards
Could This Be the Right Role for You?
Ask yourself:
- Do you enjoy talking to customers and finding solutions to their needs?
- Are you looking for a role with predictable hours and genuine work-life balance?
- Would you like clear opportunities for training and career progression?
- Do you enjoy working in a supportive team environment?
- Are you motivated by bonuses and rewards for success?
- Do you want a role that combines customer service with variety and responsibility?
If so, we'd love to hear from you.
About Us
We believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career.
We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background.
If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs.
We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.
Sales Advisor - Full Time in Twickenham employer: Big Yellow Group plc
Big Yellow Group plc is an excellent employer, providing a dynamic work environment in Bromley where flexibility and work-life balance are prioritised. With a strong emphasis on employee development, you will have access to comprehensive training and clear pathways for career advancement, all while being part of a high-impact team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Full Time in Twickenham
✨Tip Number 1
Familiarise yourself with Big Yellow's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personality aligns with their emphasis on integrity, empathy, and a genuine passion for helping others.
✨Tip Number 2
Showcase your customer service skills by preparing examples of past experiences where you provided exceptional service. Be ready to discuss how you maximised sales opportunities and contributed to a positive team environment.
✨Tip Number 3
Engage with current employees or alumni from Big Yellow on platforms like LinkedIn. Ask them about their experiences and any tips they might have for standing out as a candidate, which can give you valuable insights into the company culture.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your interest in the role and the company, and it gives you a chance to learn more about how you can contribute to the team and store performance.
We think you need these skills to ace Sales Advisor - Full Time in Twickenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'exceptional customer service' and 'team collaboration', to demonstrate your fit for the role.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the Sales Advisor position. Share specific examples of how you've delivered excellent customer service in the past and how you align with the company's values of integrity and empathy.
Showcase Your Personality:Since the company values personality as much as skills, make sure to convey your warm and friendly manner in your application. Use a conversational tone and share anecdotes that reflect your positive attitude and genuine desire to help others.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Big Yellow Group plc
✨Show Your Passion for Customer Service
As a Sales Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've provided exceptional service in the past and express your genuine enthusiasm for helping others.
✨Demonstrate Team Spirit
This role requires collaboration with your team. Highlight experiences where you've worked well with others, maintained a positive environment, and contributed to team success. Show that you value teamwork and can help create a happy workplace.
✨Emphasise Your Adaptability
The job involves varied responsibilities, so it's important to showcase your flexibility. Discuss times when you've successfully adapted to changing situations or taken on new challenges, demonstrating that you're ready for anything.
✨Be Authentic and Personable
Big Yellow values personality just as much as skills. Be yourself during the interview—let your warmth and friendliness shine through. Share personal anecdotes that reflect your character and align with their values of integrity and empathy.
