At a Glance
- Tasks: Lead a dynamic team and drive store performance while delivering exceptional customer service.
- Company: Join Big Yellow, a close-knit company that values people and teamwork.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, and great wellbeing support.
- Other info: Diverse and inclusive workplace welcoming all backgrounds.
- Why this job: Be part of a fun, supportive culture where your personality shines.
- Qualifications: Strong leadership skills and a positive attitude are key.
The predicted salary is between 29540 - 32494 € per year.
About The Role
Location: Birmingham
Salary: £29,540 per annum (OTE £32,494) plus benefits
Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you
We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing
As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:
- Leading from the front and work shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure there is a strong pipeline of talent
- Support in creating a working environment where people are happy to come into work
- Ownership of store financial contribution in order to drive sales and control costs
- Ensure you and your team always provide the highest level of customer service
- Maintain commercial awareness of competitors to improve team and store performance
- Ensure you take responsibility for all aspects of store operations in the Store Managers absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
- Encourage a positive and flexible approach to daily management of the store/team
About Us
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together. So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Assistant Store Manager in Birmingham employer: Big Yellow Group plc
At Big Yellow, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in Birmingham. With competitive pay, generous benefits including additional holiday for your birthday, and a strong focus on employee wellbeing and development, we ensure our team members thrive both personally and professionally. Our close-knit environment fosters strong relationships and encourages a fun, collaborative atmosphere where every individual is valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Big Yellow. Check out their social media and website to understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a challenge. Be ready to share these during your interview to demonstrate your skills and how you align with their focus on team development and customer service.
✨Tip Number 3
Show off your personality! Big Yellow is looking for someone who fits into their close-knit culture. Don’t be afraid to let your genuine self shine through in your conversations. Share your passion for helping others and your enthusiasm for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. So, don’t wait—get your application in and let’s get you on board!
We think you need these skills to ace Assistant Store Manager in Birmingham
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Highlight your passion for customer service and how you connect with your team.
Tailor Your Application:Make sure to align your skills and experiences with what we’re looking for in the job description. Use specific examples that demonstrate your leadership abilities and how you’ve driven team success.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Big Yellow Group plc
✨Know the Company Culture
Before your interview, take some time to understand Big Yellow's values and culture. They emphasise a supportive and positive work environment, so think about how your personality aligns with that. Be ready to share examples of how you've contributed to a team atmosphere in the past.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate strong leadership abilities. Prepare specific examples of how you've successfully led a team, managed performance, or resolved conflicts. Highlight your passion for developing others and creating a happy workplace.
✨Prepare for Customer Service Scenarios
Exceptional customer service is key for this role. Think of situations where you've gone above and beyond for customers. Be ready to discuss how you would handle challenging customer interactions and ensure a positive experience for everyone who walks through the door.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about team dynamics, opportunities for growth, or how they celebrate successes. It’s a great way to demonstrate your enthusiasm for joining their team.
