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For Companies At a Glance
- Tasks: Provide exceptional customer service and consultative sales support via calls and live chat.
- Company: Join Big Yellow, a dynamic team with a family feel and strong growth.
- Benefits: Enjoy competitive salary, bonuses, 28 days holiday, and health benefits.
- Why this job: Make a real impact by guiding customers through their buying journey.
- Qualifications: Enthusiasm, self-motivation, and effective communication skills are key.
- Other info: Comprehensive training and career support to help you grow.
The predicted salary is between 22000 - 29000 £ per year.
About The Role
Full Time Customer Sales Consultant based at our Head Office in Bagshot, Surrey, £25,865 per annum, plus bonus and benefits, 37.5 hours per week including weekdays and weekends (working from home available).
As a Customer Sales Consultant, you will provide exceptional service and offer a consultative sales approach to meet our customer’s needs. Whether you’re answering inbound calls or effectively communicating via live chat, you’re an essential support to the store teams. Through shared ambition, this dynamic team works together to achieve their targets.
What you will be doing:
- Enthusiasm and drive to meet your targets
- Liaising with customers via inbound calls and live chat
- Communicate effectively and build relationships with customers
- Effectively question customers to establish their needs, demonstrating empathy and providing solutions to support them
- Confident in closing a sales opportunity
- Self-motivated and a good team player
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
What we give back to you:
- Quarterly bonuses averaging 8-10% a year of salary
- 28 days holidays (that includes taking bank holidays into account)
- Plus an additional day off for your birthday and £50 of incentive vouchers
- Great pension and sharesave schemes
- Travel benefits – cycle to work scheme and free onsite parking
- Health benefits – access to employee assistance programme and gym discounts
- Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave
- Department incentives and social events
- Nurturing career support such as comprehensive induction training, development programmes, online resources, apprenticeships, workshops and day off for volunteering
About Us
At Big Yellow, our employees are the backbone of our business. When customers contact our Customer Sales Support Centre, their journey begins with you. That’s why it’s essential to bring warmth, enthusiasm, and a welcoming attitude to every call, guiding customers through the buying process with confidence. This isn’t your typical call centre role—we’re a small, close-knit team based at our head office. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel. Our success comes from great people delivering outstanding customer experiences, encouraged by a culture of collaboration and recognition. With comprehensive training from day one, you will be fully supported as you grow in your career.
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Full Time Customer Sales Consultant in Bagshot employer: Big Yellow Group plc
Contact Detail:
Big Yellow Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Customer Sales Consultant in Bagshot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Big Yellow. Understand their values, culture, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers via calls and live chat, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show your enthusiasm! When you’re speaking with potential employers, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past—this will set you apart from the crowd.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you think your experience isn’t a perfect match, we encourage you to throw your hat in the ring. You might just be the right fit for this role or another one we have available!
We think you need these skills to ace Full Time Customer Sales Consultant in Bagshot
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love seeing candidates who are excited about helping others and meeting targets. A sprinkle of enthusiasm can make your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have that aligns with the role. Even if your past jobs aren't a perfect match, focus on transferable skills like communication and problem-solving. We value diverse backgrounds!
Be Personable: Remember, we’re looking for someone who can build relationships with customers. Use a friendly tone in your application and share examples of how you've connected with customers in the past. It’ll show us you’re a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Big Yellow Group plc
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Sales Consultant entails. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with customers via calls and live chat, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles. Remember, it's all about building relationships, so demonstrate your ability to connect with people.
✨Demonstrate Empathy and Problem-Solving
Think of scenarios where you've had to empathise with a customer or solve a problem. Be ready to share these experiences during the interview. This will highlight your consultative sales approach and show that you can meet customer needs effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you determine if this is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
