Assistant Store Manager

Assistant Store Manager

Full-Time 22800 - 28800 £ / year (est.) No home office possible
Big Yellow Group plc

At a Glance

  • Tasks: Lead a dynamic team, drive store performance, and deliver exceptional customer service.
  • Company: Join Big Yellow, a close-knit company focused on outstanding customer experiences and employee wellbeing.
  • Benefits: Enjoy competitive pay, bonuses, extra holiday for your birthday, and wellness support.
  • Why this job: Experience a fun, supportive culture with opportunities for personal growth and team celebrations.
  • Qualifications: Looking for passionate leaders with a positive attitude and a desire to inspire others.
  • Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.

The predicted salary is between 22800 - 28800 £ per year.

About The Role

Role: Assistant Store Manager / Location: Aberdeen / Salary: £28,538 per annum (OTE £31,091) plus benefits/ Hours of work: 40 hours per week – 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.

What we give back to you

We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:

  • Competitive rates of pay reviewed on an annual basis
  • Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
  • Additional day off for your Birthday
  • Holiday entitlement of 28 days, increasing with service
  • Training and support to help you develop a great career with us from day one
  • Great pension and sharesave schemes
  • Social events throughout the year
  • Family friendly policies which include enhanced maternity, paternity and adoption packages
  • Free on-site parking
  • Cycle to work scheme and gym discounts
  • Vouchers for important life events, birthdays and long service rewards
  • Day off to volunteer for one of our charity partners
  • Access to wellbeing support and employee assistance programme (EAP)

What you’ll be doing

As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:

  • Leading from the front and work shoulder to shoulder with your team
  • Managing, recognising and rewarding your team whilst maximising the performance of your store
  • Identify the potential of your team to ensure there is a strong pipeline of talent
  • Support in creating a working environment where people are happy to come into work
  • Ownership of store financial contribution in order to drive sales and control costs
  • Ensure you and your team always provide the highest level of customer service
  • Maintain commercial awareness of competitors to improve team and store performance
  • Ensure you take responsibility for all aspects of store operations in the Store Manager’s absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
  • Encourage a positive and flexible approach to daily management of the store/team

Find out more about a Store Role

About Us

Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can‑do attitude, combined with always doing the right thing – whatever the challenge.

We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.

So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch.

We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.

Find out more about life at Big Yellow

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Assistant Store Manager employer: Big Yellow Group plc

At Big Yellow, we pride ourselves on being an exceptional employer that values the well-being and development of our team members. With a strong focus on work-life balance, competitive pay, and a supportive culture, we offer numerous benefits including quarterly bonuses, generous holiday entitlement, and opportunities for personal growth. Our close-knit environment fosters collaboration and camaraderie, making it a rewarding place to build a meaningful career in Byfleet.
Big Yellow Group plc

Contact Detail:

Big Yellow Group plc Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Assistant Store Manager

✨Tip Number 1

Familiarise yourself with Big Yellow's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but a place where you can contribute positively.

✨Tip Number 2

Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team, managed performance, or improved customer service. This will help you stand out as a candidate who can effectively support the Store Manager.

✨Tip Number 3

Research the local market and competitors. Understanding the competitive landscape will allow you to discuss strategies for improving store performance during your interview, showcasing your commercial awareness and proactive approach.

✨Tip Number 4

Prepare to discuss how you would create a positive work environment. Think about specific initiatives or practices you've implemented in the past that fostered team spirit and engagement, as this aligns with Big Yellow's emphasis on employee wellbeing.

We think you need these skills to ace Assistant Store Manager

Leadership Skills
Team Management
Customer Service Excellence
Sales Performance Management
Financial Acumen
Commercial Awareness
Problem-Solving Skills
Communication Skills
Motivational Skills
Conflict Resolution
Time Management
Health and Safety Compliance
Adaptability
Positive Attitude

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Assistant Store Manager role. Focus on leadership, customer service, and team management experiences.

Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention specific examples of how you've led teams or improved customer service in previous positions.

Showcase Your Values: In your application, reflect on how your personal values align with those of Big Yellow. Emphasise your commitment to teamwork, integrity, and creating a positive work environment.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.

How to prepare for a job interview at Big Yellow Group plc

✨Show Your Leadership Skills

As an Assistant Store Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and inspire others.

✨Emphasise Customer Service Experience

Exceptional customer service is at the heart of this role. Make sure to discuss your previous experiences where you went above and beyond for customers, showcasing your commitment to delivering a great experience.

✨Align with Company Values

Big Yellow values integrity, empathy, and a can-do attitude. Research these values and think about how they resonate with your own beliefs. Be ready to discuss how you embody these traits in your work.

✨Prepare for Scenario Questions

Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think of specific situations where you had to make quick decisions or manage conflicts, and be ready to explain your thought process.

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