At a Glance
- Tasks: Lead a dynamic team, drive store performance, and deliver exceptional customer service.
- Company: Join Big Yellow, a close-knit company focused on outstanding customer experiences and employee wellbeing.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, training, and wellness support.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Experience a fun, supportive culture with varied tasks and opportunities for personal growth.
- Qualifications: Looking for passionate leaders with a positive attitude and a desire to inspire others.
The predicted salary is between 24600 - 31300 £ per year.
About The Role
Assistant Store Manager
Location: Camberwell (SE5 7SW)
Salary & Benefits
£30,660 per year + quarterly bonus + excellent benefits
Join a supportive team where your contribution is recognised and rewarded.
What you’ll receive:
- Competitive annual salary
- Quarterly team bonus (typically averaging 10‑12% )
- Annual salary reviews
- Generous pension scheme
- Sharesave scheme
- Free on‑site parking
- Long‑service reward vouchers
- 28 days’ holiday, increasing with service
- An extra day off for your birthday
- Enhanced parental and adoption leave packages
- Discounted gym memberships
- Paid volunteering day each year
- Regular social events and team activities
Work‑Life Balance
We understand that having time for life outside work matters.
Working pattern:
- 40 hours per week
- Any 5 days from 7
- Fair and advanced rota planning
- You won’t be expected to work every weekend
- Predictable schedules to help you plan personal commitments
Shift times:
Weekdays
- 8:15 am – 4:45 pm, or
- 9:15 am – 5:45 pm
Saturday
- 8:45 am – 5:45 pm
Sunday
- 9:45 am – 4:15 pm
Training & Career Development
No storage industry experience? No problem.
From your first day, you’ll receive:
- A comprehensive induction programme
- Ongoing coaching and mentoring
- Support from a dedicated Learning & Development specialist
- Access to e‑learning and classroom‑based training
- Clear career progression opportunities
- Guidance from an experienced management team
About the Role
This is a varied, customer‑focused position where you’ll help people during important life moments such as moving home, renovating, travelling or needing extra space. You’ll be working closely with the Store Manager to help drive the success of store performance and your team’s development.
This is not a warehouse role. Click the below links to find out more.
Working at Big Yellow Self Storage: a job like no other
You’ll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.
Key responsibilities:
- Leading from the front with your team
- Encourage a positive and flexible approach to daily management of the store/team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure a strong pipeline of talent
- Ownership of store financial contribution in order to drive sales and control costs
- Providing friendly, professional customer service in person, by phone and email
- Understanding customer requirements and recommending suitable storage solutions
- Building positive relationships with customers and your team
- Supporting the day‑to‑day running of the store
- Working closely with colleagues to create a positive team environment
- Take responsibility for all aspects of store operations in the Store Manager’s absence
Physical requirements:
Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.
About You
We’re looking for someone who:
- Is proactive, takes initiative and enjoys working closely with others to deliver strong results
- Enjoys helping people and providing excellent customer service
- Is confident communicating face‑to‑face, over the phone and by email
- Likes working as part of a team
- Can stay organised and manage multiple tasks
- Has a positive, can‑do attitude
- Is comfortable using computer systems
- Takes pride in maintaining high standards
Could This Be the Right Role for You?
Ask yourself:
- Do you enjoy talking to customers and finding solutions to their needs?
- Are you looking for a role with predictable hours and genuine work‑life balance?
- Would you like clear opportunities for training and career progression?
- Do you enjoy working in a supportive team environment?
- Are you motivated by bonuses and rewards for success?
- Do you want a role that combines customer service with variety and responsibility?
If so, we’d love to hear from you.
About Us
We believe great talent comes from all backgrounds and experiences. We’re committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career.
We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background.
If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we’ll do our best to accommodate your needs.
We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.
#J-18808-LjbffrAssistant Store Manager in London employer: Big Yellow Group plc
Big Yellow Group plc is an excellent employer, providing a dynamic work environment in Bromley where flexibility and work-life balance are prioritised. With a strong emphasis on employee development, you will have access to comprehensive training and clear pathways for career advancement, all while being part of a high-impact team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in London
✨Tip Number 1
Familiarise yourself with Big Yellow's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but are genuinely interested in being part of their team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated and developed a team, as this is crucial for the Assistant Store Manager position. Use stories that showcase your ability to drive performance and create a positive work environment.
✨Tip Number 3
Research the local market and competitors. Understanding the competitive landscape will allow you to speak knowledgeably about how you can contribute to improving store performance and customer service, which is key for this role.
✨Tip Number 4
Prepare to discuss your approach to customer service. Big Yellow places a strong emphasis on exceptional customer experiences, so be ready to explain how you would ensure that both you and your team consistently deliver high-quality service.
We think you need these skills to ace Assistant Store Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail management and customer service. Emphasise any leadership roles you've held and how you've contributed to team success.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the role and the company. Mention specific examples of how your values align with those of Big Yellow, particularly around teamwork and customer service.
Showcase Your Personality:Since the company values personality as much as skills, let your unique traits shine through in your application. Use a friendly tone and share anecdotes that demonstrate your integrity, empathy, and enthusiasm.
Highlight Your Leadership Skills:Discuss your approach to leading a team and how you motivate others. Provide examples of how you've recognised and rewarded team members in previous roles, as this aligns with the responsibilities of the Assistant Store Manager.
How to prepare for a job interview at Big Yellow Group plc
✨Show Your Leadership Skills
As an Assistant Store Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and inspire others.
✨Emphasise Customer Service
Since exceptional customer service is a key part of the role, come ready to discuss your approach to ensuring customer satisfaction. Share specific instances where you went above and beyond to help customers or resolve issues.
✨Align with Company Values
Big Yellow values integrity, empathy, and a can-do attitude. Research these values and think about how they resonate with your own work ethic. Be ready to articulate how you embody these traits in your professional life.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think of situations where you had to manage conflicts, improve team performance, or adapt to changes, and be ready to discuss your thought process.
