At a Glance
- Tasks: Enhance guest experiences through personal interaction and ensure orders are accurately processed.
- Company: Join a vibrant hospitality team dedicated to exceptional service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a fun environment.
- Other info: Join a supportive team where your contributions truly matter.
- Why this job: Be the face of our restaurant and create memorable moments for guests every day.
- Qualifications: Passion for hospitality and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- Actively enhance the guest experience through personal interaction with the guests.
- Answer questions about the menus and make recommendations to the guests confidently by passing all product knowledge tests/quizzes.
- Ensure all orders and guests’ requirements are correctly processed by repeating the order back to the guest and accurately inputting into the till.
- Ensure all tables receive the food and drink they have ordered by adhering to ticket management procedures.
- Manage cash payments in their money belt, whilst adhering to all company security procedures.
- Ensure that food and drink have been made to company specification before they are delivered to the guest.
- Assist the team in achieving the specified minimum score in all guest review platforms.
- Follow all company standards in relation to service, speed of services and hospitality.
- Fully prepare, maintain and close the restaurant in line with company standards.
- Prepare and deliver food, consistently, to Bella standards with passion and knowledge.
- Correct mistakes quickly and courteously to ensure that the guest is satisfied with the outcome.
- Always inform the manager on duty of any guest complaints.
- Anticipate potential guest dissatisfaction and make attempts to resolve issues earlier.
- Ensure every guest receives a warm welcome and a fond farewell.
Training
- Give yourself and others the knowledge and skills.
- Complete and pass all relevant training given, practically or in our online training academy, including, but not limited to: Health & Safety, Food Safety and Testing.
Teamwork
- Actively and positively encourage teamwork.
- Attend work, on time, when required by checking the rota on a regular basis.
- Ensure that guests’ needs are met by assisting colleagues, where required during the shift.
- Undertake any other reasonable duties, as requested.
- Ensure we hold each other to account to maintain Bella standards.
- Assist in making new team members feel welcome.
- Make work fun.
Communication
- Share information.
- Communicate clearly to colleagues to ensure that messages are understood.
- Notify the manager on duty of any accidents.
- Notify the manager on duty when leaving the restaurant.
General
- Ensure Bella Standards, regarding dress, equipment and personal hygiene are always met.
Guest Experience Lead — Server & Hospitality in Northampton employer: Big Table Group
As a Guest Experience Lead at our vibrant restaurant, you will thrive in a dynamic work culture that prioritises teamwork and personal growth. We offer comprehensive training programmes to enhance your skills, alongside competitive benefits and a supportive environment that encourages creativity and passion for hospitality. Join us in delivering exceptional guest experiences while enjoying the unique advantages of working in a lively location that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead — Server & Hospitality in Northampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Big Table Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Big Table Group
Don't be shy about reaching out to Big Table Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Lead — Server & Hospitality in Northampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Big Table Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Big Table Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
