At a Glance
- Tasks: Serve customers with a smile and deliver top-notch table service in a vibrant environment.
- Company: Join a family-run UK business dedicated to exceptional food and beverage experiences.
- Benefits: Enjoy free meals, health perks, 28 days annual leave, and a supportive work culture.
- Other info: Diversity and inclusivity are at our core; we encourage all backgrounds to apply.
- Why this job: Be part of a dynamic team where your passion for food and customer service shines.
- Qualifications: Outgoing individuals with a good education and a willingness to learn are welcome.
The predicted salary is between 12 - 15 € per hour.
We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences for all our customers. We are looking for committed and enthusiastic individuals to join our team. As a Front of House Team Member, you’ll be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 4 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.
The Role
In this role, you will work closely with the back-of-house team to deliver first-class table service, with a particular focus on hospitality and promoting sales. Your main duties will include:
- Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
- Maintaining a thorough knowledge of all food and beverage products available.
Requirements
We are looking for outgoing, engaging individuals who are passionate about food and beverages and dedicated to providing an exceptional customer experience. To succeed in this role, you’ll have:
- A good level of general education, including English and Maths.
- A willingness to learn about health and safety and food standard requirements.
- The ability to follow processes and maintain service levels under pressure.
Please note: All successful candidates will be required to:
- Provide proof of their right to work in the UK.
- Hold an Airport Security ID Pass, which we will assist with.
- The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.
If you meet these requirements and are excited to join our team, please apply today!
Salary & Benefits
- Tronc (tips and gratuities distribution system) via an elected troncmaster.
- Cash gratuities, at customer discretion.
- NEST pension.
- Free meals while on duty at the site, from the 'Staff Duty Meal' options.
- Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers.
- Access to our Employee Assistance Programme for health and well-being support from day one.
- 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
- Staff referral bonus scheme.
Equal Opportunities
At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments
ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.
Front of House Team Member in Horley employer: Big Smoke Gatwick
Join our family-run business at the airport, where we pride ourselves on delivering exceptional customer experiences in food and beverage. As a Front of House Team Member, you'll enjoy a supportive work culture that values diversity and inclusivity, alongside benefits like free meals during shifts, a health and wellbeing cash plan, and generous annual leave that increases with your service. We are committed to your growth and wellbeing from day one, making this an excellent opportunity for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Horley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their family-run vibe.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Front of House Team Member and how you'd handle them. Being able to demonstrate your problem-solving skills will really impress them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you care about the role and are ready to represent their brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen and ready to jump into the action with us!
We think you need these skills to ace Front of House Team Member in Horley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for food and beverages shine through! We want to see that you're genuinely excited about providing exceptional customer service.
Be Professional Yet Friendly:Remember, as a Front of House Team Member, you'll be the face of our business. Use a friendly tone in your application, but keep it professional. Show us you can balance both!
Highlight Relevant Experience:If you've got any previous experience in hospitality or customer service, make sure to mention it! We love seeing how your background can contribute to our team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Big Smoke Gatwick
✨Know Your Menu Inside Out
Before your interview, make sure you familiarise yourself with the food and beverage offerings. Being able to discuss the menu confidently will show your passion for the role and impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this is key for a Front of House Team Member.
✨Be Ready for Early Starts and Late Finishes
Since shifts can start as early as 4 a.m. or finish late, be prepared to discuss your availability. Showing that you're flexible and willing to adapt to the needs of the business will make you a more attractive candidate.
✨Embrace the Team Spirit
This role requires you to work closely with others, so highlight your teamwork skills. Share experiences where you collaborated effectively with colleagues, as this will demonstrate your ability to contribute positively to the team dynamic.
