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For Companies At a Glance
- Tasks: Serve customers with a smile and ensure a fantastic bar experience.
- Company: Family-run business creating memorable experiences in airports.
- Benefits: Tips, free meals, discounts, and 28 days annual leave.
- Other info: Diverse and inclusive workplace with great career growth.
- Why this job: Join a fun team and make every customer's day better!
- Qualifications: Enthusiastic, team player with a passion for service.
The predicted salary is between 11 - 16 £ per hour.
We are a family-run UK business that operates food and beverage outlets in airports, creating exceptional experiences for every customer. We are looking for committed and enthusiastic individuals to join our team. The site has a lively atmosphere with a family-friendly approach, and we pride ourselves on putting people at the heart of what we do. Our staff are central to our success, and we are looking for team players passionate about food and beverages and dedicated to delivering exceptional customer service.
The Role
In this hourly paid role, you will play a key part in delivering an outstanding restaurant bar experience, working closely with the front-of-house team to provide first-class service. You will be responsible for ensuring our customers are served in a professional, friendly, and courteous manner while promoting sales and maintaining our high hospitality standards.
Key Responsibilities
- Serve all customers in a professional and friendly manner, addressing any requirements or concerns.
- Maintain a comprehensive knowledge of all food and beverage products available.
- Collaborate with your team to ensure the smooth running of the restaurant and bar.
Requirements
We are looking for outgoing, engaging, and enthusiastic individuals who are passionate about delivering high-quality service in a fast-paced environment. To be successful in this role, you will have:
- A good level of general education, including English and Maths.
- A willingness to learn about health and safety and food standards.
- The ability to follow processes and maintain service levels under pressure.
Please note: All successful candidates will be required to provide proof of their right to work in the UK and hold an Airport Security ID Pass, which we will help you obtain. The application process requires the production of a valid passport, a criminal record check, and five years of personal/employment references.
If you meet these requirements and would like to be part of our team, please apply today.
Salary & Benefits
- Tronc (tips and gratuities distribution system) via an elected Troncmaster.
- Cash gratuities, at customer discretion.
- NEST pension.
- Free meals while on duty at the site, from the 'Staff Duty Meal' options.
- Access to the ARE Reward Hub from day one, offering discounts and perks across hundreds of retailers.
- Access to our Employee Assistance Programme for health and well-being support from day one.
- 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
- Staff referral bonus scheme.
Equal Opportunities
At ARE Ltd, we recognize the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.
We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments
ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.
Bar Staff in Horley employer: Big Smoke Gatwick
Contact Detail:
Big Smoke Gatwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bar Staff in Horley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their family-friendly vibe.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional customer service, think of some scenarios where you’ve gone above and beyond for a customer. Share these stories during your chat to really impress them.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you take the opportunity seriously and are ready to represent their brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen to be part of our team from the get-go!
We think you need these skills to ace Bar Staff in Horley
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and beverages shine through! We want to see that you're genuinely excited about delivering exceptional customer service in a lively atmosphere.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any previous experience in hospitality or customer service that showcases your ability to thrive in a fast-paced environment.
Be Professional Yet Friendly: Remember, we’re looking for team players who can engage with customers in a friendly manner. Use a warm tone in your application to reflect the welcoming vibe of our family-run business.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with us. We can’t wait to hear from you!
How to prepare for a job interview at Big Smoke Gatwick
✨Know Your Products
Before the interview, make sure you have a solid understanding of the food and beverage offerings. Familiarise yourself with the menu and any special items. This will show your enthusiasm for the role and help you answer questions confidently.
✨Show Your Personality
As a bar staff member, being outgoing and engaging is key. During the interview, let your personality shine through. Share experiences that highlight your customer service skills and how you handle busy environments with a smile.
✨Teamwork is Essential
Emphasise your ability to work well in a team. Prepare examples of how you've collaborated with others in previous roles. This will demonstrate that you understand the importance of teamwork in delivering exceptional service.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with difficult customers or managing high-pressure moments. Think of examples from your past experiences that showcase your problem-solving skills and commitment to customer satisfaction.