At a Glance
- Tasks: Deliver exceptional customer service and serve food and beverages with a smile.
- Company: Family-run UK business focused on creating memorable experiences at airports.
- Benefits: Hourly pay, flexible shifts, and a supportive team environment.
- Other info: Opportunities for growth and development in a dynamic airport setting.
- Why this job: Join a passionate team and make a difference in customers' travel experiences.
- Qualifications: Outgoing personality, good education, and a willingness to learn.
The predicted salary is between 12 - 12 £ per hour.
We are a family‑run UK business operating food and beverage outlets at airports, delivering exceptional experiences for all our customers. We are looking for committed and enthusiastic individuals to join our team.
As a Front of House Team Member, you’ll be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 4 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.
In this role, you will work closely with the back‑of‑house team to deliver first‑class table service, with a particular focus on hospitality and promoting sales. Your main duties will include:
- Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
- Maintaining a thorough knowledge of all food and beverage products available.
We are looking for outgoing, engaging individuals who are passionate about food and beverages and dedicated to providing an exceptional customer experience. To succeed in this role, you’ll have:
- A good level of general education, including English and Maths.
- A willingness to learn about health and safety and food standard requirements.
- The ability to follow processes and maintain service levels under pressure.
Please note: All successful candidates will be required to:
- Provide proof of their right to work in the UK.
- Hold an Airport Security ID Pass, which we will assist with.
- The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.
Front of House Team Member employer: Big Smoke Gatwick
Join our family-run business where we prioritise exceptional customer experiences in a vibrant airport setting. As a Front of House Team Member, you'll enjoy a supportive work culture that values teamwork and personal growth, with opportunities to develop your skills in the food and beverage industry. We offer flexible shifts without split or double shifts, ensuring a healthy work-life balance while you engage with customers and contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the family-run vibe and what makes their food and beverage outlets special. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios with customers. Being able to demonstrate your passion for providing exceptional service will definitely set you apart during the interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It’s all about making a great first impression, especially in a role that focuses on hospitality.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and beverages shine through! We want to see that you’re genuinely excited about providing exceptional customer service.
Be Professional Yet Friendly:Remember, you’ll be serving customers, so your application should reflect a professional yet approachable tone. Use friendly language that shows you’re a team player who’s ready to engage with our customers.
Highlight Relevant Experience:If you’ve got any previous experience in hospitality or customer service, make sure to mention it! We love seeing how your background can contribute to our family-run business.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Big Smoke Gatwick
✨Know Your Stuff
Make sure you have a solid understanding of the food and beverage offerings. Familiarise yourself with the menu and any special items. This will not only impress your interviewers but also show your genuine interest in the role.
✨Show Your Enthusiasm
Be ready to express your passion for customer service and the hospitality industry. Share examples of how you've gone above and beyond for customers in the past. A positive attitude can really set you apart!
✨Practice Common Questions
Prepare for typical interview questions like 'How do you handle difficult customers?' or 'What does great customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
Even though it’s a casual environment, dressing smartly can make a great first impression. Aim for a neat and professional look that reflects the company’s values and shows you take the opportunity seriously.
