At a Glance
- Tasks: Manage and improve IT services for SKAO staff and the community.
- Company: Join a diverse team at the iconic Jodrell Bank Observatory.
- Benefits: 30 days annual leave, generous pension, relocation support, and social events.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Contribute to groundbreaking projects that advance human knowledge.
- Qualifications: Experience in IT service management and team leadership.
The predicted salary is between 50000 - 65000 € per year.
Being part of Team SKA means contributing to something extraordinary: a uniquely exciting project to advance human knowledge that will last for decades. In return, we offer a diverse multicultural working environment, 30 days annual leave plus public holidays, a generous pension scheme, visa and support with relocation (if applicable), regular social events, a family-friendly environment and much more. Come and join us!
The IT Service Manager will manage, maintain, and work to continuously improve the IT service provided to all SKAO staff and the SKA Community. They will coordinate the global IT staff resources to deliver high-quality support services and technical development activities.
The IT Service Manager will be the principal point of contact for all IT support matters and service maintenance activities, ensuring effective, user-focused outcomes across the Observatory. Reporting to the Head of IT, the IT Service Manager will line manage the IT Support Analysts and will determine all available resources in the IT Team for project work whilst prioritising the delivery of the service.
They will be in a leading position in the planning and delivery of project work relating to SKAO’s core commercial off-the-shelf (COTS) as well as other enterprise services and communications and events platforms. They will be responsible for driving service improvements and platform enhancements across these systems, working closely with technical specialists and stakeholders to ensure solutions are effectively designed, implemented, and embedded into operational support.
The IT Service Manager will lead the support and continuous improvement of event-related IT services, including collaboration platforms and meeting room technologies, for events held at SKAO premises and provide expert consultation for events at other locations.
This role will be based at the SKAO Global Headquarters at the iconic Jodrell Bank Observatory, Cheshire, UK.
IT Service Manager employer: Big Science Sweden
At SKAO, we pride ourselves on being an exceptional employer, offering a vibrant multicultural environment at the iconic Jodrell Bank Observatory. With 30 days of annual leave, a generous pension scheme, and a commitment to employee growth through continuous improvement initiatives, we ensure our team members thrive both personally and professionally. Join us to be part of a groundbreaking project that not only advances human knowledge but also fosters a family-friendly atmosphere with regular social events and comprehensive relocation support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at SKAO on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching SKAO's projects and values. Show us that you're not just another candidate; demonstrate your passion for advancing human knowledge and how you can contribute to our exciting mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to IT service management. We want to see how you handle challenges and improve services, so be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Manager role. Highlight your experience in managing IT services and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our exciting project. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Team Spirit:Since you'll be coordinating global IT staff resources, it's important to demonstrate your teamwork skills. Share examples of how you've successfully collaborated with others in previous roles. We value a diverse and multicultural environment!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Big Science Sweden
✨Know Your IT Stuff
Make sure you brush up on your technical knowledge related to IT service management. Be ready to discuss specific tools and platforms you've worked with, especially those relevant to the role. This shows you're not just a manager but someone who understands the nitty-gritty of IT support.
✨Showcase Your Leadership Skills
As an IT Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your ability to coordinate resources and deliver high-quality support services.
✨Understand the SKA Mission
Familiarise yourself with the SKA project and its goals. Being able to articulate how your role contributes to advancing human knowledge will impress the interviewers. It shows you're genuinely interested in the mission and not just the job.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT service challenges or improve existing processes. Think through potential scenarios and have structured responses ready. This demonstrates your problem-solving skills and proactive approach to service improvement.
