At a Glance
- Tasks: Manage and improve IT services for a groundbreaking project that advances human knowledge.
- Company: Join a diverse, multicultural team at the iconic Jodrell Bank Observatory.
- Benefits: Enjoy 30 days annual leave, a generous pension scheme, and support with relocation.
- Other info: Dynamic work environment with regular social events and excellent career growth opportunities.
- Why this job: Be a key player in delivering high-quality IT support and making a real impact.
- Qualifications: Experience in IT service management and strong leadership skills required.
The predicted salary is between 57704 - 70528 £ per year.
Being part of Team SKA means contributing to something extraordinary: a uniquely exciting project to advance human knowledge that will last for decades. In return, we offer a diverse multicultural working environment, 30 days annual leave plus public holidays, a generous pension scheme, visa and support with relocation (if applicable), regular social events, a family-friendly environment and much more. Come and join us!
The IT Service Manager will manage, maintain, and work to continuously improve the IT service provided to all SKAO staff and the SKA Community. They will coordinate the global IT staff resources to deliver high-quality support services and technical development activities.
The IT Service Manager will be the principal point of contact for all IT support matters and service maintenance activities, ensuring effective, user-focused outcomes across the Observatory. Reporting to the Head of IT, the IT Service Manager will line manage the IT Support Analysts and will determine all available resources in the IT Team for project work whilst prioritising the delivery of the service.
They will be in a leading position in the planning and delivery of project work relating to SKAO’s core commercial off-the-shelf (COTS) as well as other enterprise services and communications and events platforms. They will be responsible for driving service improvements and platform enhancements across these systems, working closely with technical specialists and stakeholders to ensure solutions are effectively designed, implemented, and embedded into operational support.
The IT Service Manager will lead the support and continuous improvement of event-related IT services, including collaboration platforms and meeting room technologies, for events held at SKAO premises and provide expert consultation for events at other locations.
This role will be based at the SKAO Global Headquarters at the iconic Jodrell Bank Observatory, Cheshire, UK.
IT Service Manager employer: Big Science Sweden
Big Science Sweden is an exceptional employer, offering a vibrant multicultural work environment at the iconic Jodrell Bank Observatory. Employees benefit from generous perks such as 30 days of annual leave, relocation support, and a robust pension scheme, all while having the opportunity to grow professionally in a dynamic IT service role that directly supports the global scientific community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Big Science Sweden values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Big Science Sweden might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Big Science Sweden!
✨Direct Apply to Big Science Sweden
Let's not forget to apply directly through the Big Science Sweden website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Big Science Sweden.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Big Science Sweden. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Big Science Sweden
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
