At a Glance
- Tasks: Help customers with orders, warranty issues, and ensure a fantastic shopping experience.
- Company: Join Big Sandy Superstore, one of America's fastest-growing home furnishings retailers!
- Benefits: Enjoy health insurance, dental coverage, stock options, and generous employee discounts.
- Other info: Full-time role with opportunities for advancement and a supportive team environment.
- Why this job: Be a key player in creating exceptional customer experiences and driving our success.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 28800 - 43200 £ per year.
Benefits:
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Stock options plan
- Vision insurance
- Wellness resources
Big Sandy Superstore was recently named one of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
Benefits Package:
- Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
- Dental Insurance - Affordable dental insurance with NO waiting period.
- Vision Insurance - Quality vision coverage for very little cost.
- Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
- 401K Plan - All administrative fees are paid by the company.
- ESOP - Employee Stock Ownership Program
- Paid Time Off - Competitive paid time off policies.
- Employee Discount - Generous employee discount on ALL merchandise.
Job Responsibilities:
- Verifies all information related to orders is accurate; identifies and corrects discrepancies.
- Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
- Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
Qualifications:
- Excellent verbal and written communication, and listening skills
- Basic reading and comprehension skills.
- Basic numerical reasoning skills.
- Ability to complete paperwork in an accurate, neat and efficient manner.
- Demonstrated knowledge of software, including Microsoft Office
- Excellent organizational skills
- Outstanding customer service skills
Physical Demands:
- Ability to sit, stand, bend, stoop, and reach regularly
Education and Experience:
- High school diploma or equivalent combination of education and experience
- Previous clerical experience preferred
Position Type: Full-Time/Regular
CUSTOMER RELATION SPECIALIST in Portsmouth employer: Big Sandy Superstore
Big Sandy Superstore is an exceptional employer, recognised as one of America's fastest-growing home furnishings retailers. With a strong focus on employee well-being, we offer comprehensive benefits including health and dental insurance, stock options, and generous employee discounts. Our vibrant work culture fosters growth and advancement opportunities, ensuring that our customer relations specialists play a vital role in delivering outstanding service and satisfaction to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER RELATION SPECIALIST in Portsmouth
✨Tip Number 1
Get to know the company! Research Big Sandy Superstore and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Relation Specialist, you'll need to be a pro at handling inquiries and complaints. Role-play with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Big Sandy Superstore family.
We think you need these skills to ace CUSTOMER RELATION SPECIALIST in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Relation Specialist role. Highlight your relevant experience and skills that match what we're looking for, like your customer service expertise and attention to detail.
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, don’t shy away from showcasing these skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Be Personable:We love a friendly vibe! When writing your application, let your personality shine through. Share a brief story or example that demonstrates your passion for helping customers and creating positive experiences.
Apply Through Our Website:For the best chance of landing an interview, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Big Sandy Superstore
✨Know Your Stuff
Before the interview, make sure you understand Big Sandy Superstore's mission and values. Familiarise yourself with their products and services, especially how they handle customer relations. This will show that you're genuinely interested in the role and can relate to their customer-centric approach.
✨Showcase Your Communication Skills
As a Customer Relation Specialist, communication is key. Prepare examples of how you've effectively resolved customer issues in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to handle inquiries and complaints professionally.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview where you might have to handle a customer complaint or question. Think about common issues customers face and how you would resolve them. This will help you showcase your problem-solving skills and customer service mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
