At a Glance
- Tasks: Troubleshoot and resolve IT issues while owning incidents from start to finish.
- Company: Join a well-established enterprise with a supportive IT team in Hinckley.
- Benefits: Access to training, career growth, and a collaborative work environment.
- Other info: Onsite role with shift work, including one weekend every six weeks.
- Why this job: Step up your IT game and make a real impact on user support.
- Qualifications: 12+ months in IT Helpdesk, strong communication, and customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
Ready to move past “have you tried turning it off and on again?” If you’ve done a solid year (or more) on an IT helpdesk and you’re starting to feel boxed in — rushed calls, endless handovers, no time to actually fix things this might be the step up you’ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise where you’re trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn. You’ll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you’ll be exposed to real systems, real projects, and real responsibility. You’ll be the first point of contact for internal users.
- Log, prioritise, and troubleshoot a wide range of issues
- Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more
- Take more ownership of the calls you pick up, seeing issues through, not passing them off
- Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers
- Deliver a genuinely high standard of service, aligned to SLAs
You’ll also get exposure to group wide IT projects and access to multiple training courses to keep developing.
What you’ll need:
- 12+ months’ experience in a busy IT Helpdesk / 1st Line Support role
- Confident communication and strong customer service skills
- Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office
- A basic understanding of TCP/IP and networking
- ITIL awareness
The setup: It’s an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week).
Why join? This is a role for someone who wants to grow, not stagnate. You’ll be joining an organisation that invests heavily in training, promotes from within when there’s an opportunity and gives junior support staff the space to develop into real technologists.
Big Red Recruitment are working on the role exclusively and if you feel like this is you then apply ASAP as we have interview slots available!
Service Desk Analyst in Stratford-upon-Avon employer: Big Red Recruitment
At Big Red Recruitment, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Our hybrid work model in Coventry not only offers flexibility but also comes with a competitive benefits package, including 28 days of holiday, a robust pension scheme, and dedicated employee assistance, ensuring that our team members feel valued and supported in their professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've solved problems in the past, especially those that relate to Azure Cloud, CISCO networking, or M365. This will demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Service Desk Analyst in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 12+ months of experience in IT helpdesk or 1st Line Support. We want to see how you've tackled issues and provided support, so share specific examples that demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how you connect your past experiences with what we’re looking for in this role.
Communicate Clearly:Since this role involves a lot of communication, make sure your written application reflects your confident communication skills. Keep it clear, concise, and professional – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Big Red Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking concepts like TCP/IP. Be ready to discuss how you've used these technologies in your previous roles, as this will show your practical experience and confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of incidents you've resolved in the past. Highlight how you took ownership of issues rather than just logging them. This will demonstrate your ability to troubleshoot effectively and your commitment to delivering high-quality service.
✨Communicate Clearly
Practice explaining technical issues in simple terms. Since you'll be the first point of contact for users, strong communication skills are essential. Think about how you can convey complex information clearly and concisely during the interview.
✨Understand the Company Culture
Research the company and its values. Since the role is in a supportive and collaborative environment, be prepared to discuss how you work well in teams and contribute positively to a workplace culture. This will help you connect with the interviewers on a personal level.
