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- Tasks: Provide top-notch IT support for desktop, server, and cloud environments.
- Company: Join a leading recruitment agency with a collaborative MSP team.
- Benefits: Competitive salary, potential bonuses, and remote work flexibility.
- Why this job: Make a real difference by supporting users and solving tech challenges.
- Qualifications: 3+ years of IT support experience and strong problem-solving skills.
- Other info: Enjoy occasional office visits and excellent career growth opportunities.
The predicted salary is between 30000 - 35000 £ per year.
A leading recruitment agency is looking for an experienced 1st/2nd Line IT Support Analyst to join a collaborative MSP team. The role focuses on providing IT support across desktop, server, and cloud environments for over 40 clients. Most work is remote, with occasional travel to the office in Stratford-upon-Avon and client sites. Ideal candidates will have 3+ years of experience, strong problem-solving skills, and a passion for supporting users. Salary ranges from £30,000 to £35,000 plus potential bonuses.
Remote 1st/2nd Line IT Support Engineer in Stratford-upon-Avon employer: Big Red Recruitment
Contact Detail:
Big Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote 1st/2nd Line IT Support Engineer in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a personal website where you can showcase your IT projects and problem-solving successes. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research common IT support scenarios and practice your responses. We want you to shine when they ask about your experience with desktop, server, and cloud environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Remote 1st/2nd Line IT Support Engineer in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting users and how your experience aligns with our collaborative MSP team. Keep it friendly and professional – we love a personal touch!
Showcase Your Technical Skills: In your application, make sure to mention specific technologies and tools you’ve worked with, especially those related to desktop, server, and cloud environments. We’re keen to see how you can contribute to our clients’ needs!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Big Red Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop, server, and cloud environments. Be ready to discuss specific tools and technologies you've used in your previous roles, as this will show your expertise and confidence.
✨Showcase Your Problem-Solving Skills
Prepare a few examples of challenging IT issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you approach problems and support users effectively.
✨Familiarise Yourself with Remote Support Tools
Since most of the work is remote, be prepared to discuss your experience with remote support tools and software. Highlight any specific platforms you've used and how they helped you provide efficient support to clients.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics and the types of clients you'll be supporting. This shows your interest in the role and helps you gauge if it's the right fit for you.
