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- Tasks: Provide IT support across desktop, server, and cloud environments for diverse clients.
- Company: Join a small, collaborative MSP with a human approach to service delivery.
- Benefits: Salary of £30,000-£35,000 plus a discretionary bonus scheme.
- Why this job: Be at the heart of tech support and make a real difference for users.
- Qualifications: 3+ years in 1st/2nd line IT support with strong problem-solving skills.
- Other info: Remote work with occasional travel; we value neurodiversity and inclusivity.
The predicted salary is between 30000 - 35000 £ per year.
Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working in varied tech environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You’ll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users.
You’ll be at the marvelous heart of their service desk, providing day‑to‑day support across desktop, server, and cloud environments, picking up a mix of self‑selected and allocated tickets. Most work is remote, but occasional travel is required to the office in Stratford upon Avon once per week and to client sites for projects on an ad‑hoc basis. Having your own car and driving is ideal. Salary of £30,000-£35,000 + a discretionary company bonus scheme.
Ideally you’ll have experience supporting the following:
- Windows Desktop OS (Registry, Services, Group Policy, MDM)
- Office 365, SharePoint, Entra ID, Intune, Exchange
- Windows Server, Active Directory, Hyper‑V, VMware
- Event Viewer, PowerShell
- Networking fundamentals – routing, switching, firewalls, Wi‑Fi
- Mac, Android, iOS, and printer troubleshooting
What we’re looking for:
- Ideally 3+ years’ experience in 1st/2nd line IT support
- Comfortable working across varied environments and adapting quickly
- Confident communicator with strong diagnostic and problem‑solving skills
- A real appetite to learn, progress and contribute ideas
If this looks like your next role, apply now as we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
IT Support Engineer - 1st/2nd Line in Stratford-upon-Avon employer: Big Red Recruitment
Contact Detail:
Big Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - 1st/2nd Line in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a list of your past projects and achievements. When you get that interview, you’ll have concrete examples to share that highlight your problem-solving prowess.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions for IT support roles. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace IT Support Engineer - 1st/2nd Line in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your 1st/2nd line IT support experience and any specific technologies mentioned, like Windows Server or Office 365.
Craft a Personal Cover Letter: Use your cover letter to showcase your passion for problem-solving and supporting people. Share a brief story about a time you resolved a tricky tech issue – it’ll make you stand out!
Show Off Your Communication Skills: Since we value confident communicators, make sure your application is clear and concise. Use straightforward language and avoid jargon unless it’s relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all applicants.
How to prepare for a job interview at Big Red Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Windows Desktop OS, Office 365, and Active Directory. Being able to discuss your hands-on experience with these tools will show that you're not just familiar but truly capable.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT issues in the past. Think about times when you had to diagnose a problem under pressure or support a user who was frustrated. This will demonstrate your strong diagnostic skills and your ability to stay calm in challenging situations.
✨Communicate Clearly and Confidently
As a 1st/2nd Line IT Support Engineer, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining complex concepts in simple terms, and be ready to showcase your communication style during the interview.
✨Be Ready to Adapt
Since the role involves working across varied environments, think about how you've adapted to different tech setups in the past. Be prepared to discuss your flexibility and willingness to learn new systems, as this will resonate well with the collaborative team culture they’re looking for.
